Linda McKinzie
Warrensburg,MO
Summary
Experienced professional with exceptional communication and problem-solving skills, committed to improving and fostering positive relationships.
Overview
40
40
years of professional experience
Work History
Guest Service Representative
Raymond Management
Overland Park, KS
10.2023 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Monitored lobby area for cleanliness and safety, promoting a welcoming environment for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted in coordinating guest requests and special arrangements to enhance overall satisfaction.
- Maintained accurate records of guest interactions using property management software.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
Customer Experience Representative
Ryan Lawn and Tree
Merriam KS
08.2016 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction strategies.
- Managed escalated customer issues, ensuring prompt resolution and maintaining positive relationships.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing product and services.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Food Server
Winstead's Restaurant Group
Overland Park, KS
03.1986 - 04.2019
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy under pressure.
- Collaborated with kitchen staff to streamline service flow and enhance dining experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
Customer Service Representative
Farmers Insurance Group
Lenexa, KS
01.2006 - 03.2007
- Resolved customer inquiries efficiently, ensuring high satisfaction and swift issue resolution.
- Processed insurance claims accurately, adhering to company policies and guidelines.
- Assisted clients in understanding policy coverage and benefits, fostering informed decisions.
- High volume call center processing incoming phone calls directing calls to appropriate personnel and handling customer concerns and complaints.
- Taking information to establish beginning of claims.
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Faculty Secretary
KUMC - University of Kansas Medical Center
Kansas City, KS
01.1988 - 10.1991
- Coordinated scheduling and logistics for faculty meetings and departmental events.
- Streamlined communication between faculty, staff, and administration to enhance workflow.
- Enhanced faculty communication by efficiently managing and distributing meeting agendas and minutes.
- Collaborated closely with other administrative staff to ensure smooth daily operations within the department.
Education
Associate of Science -
Johnson County Community College
Overland Park, KSPharmacy Technician Career Diploma - Pharmacy Technician
Penn Foster Career School
Scranton, PAMedical Office Assistant - Medical
Johnson County Community College
Overland Park, KSSkills
- Customer service
- Computer skills
- Call center experience
- Complaint handling
- Detailed oriented
- Medical terminology
- Microsoft Office Skills
- POS Systems and Ordering Platforms
- Salesforce Knowledgeable
Timeline
Guest Service Representative
Raymond Management
10.2023 - Current
Customer Experience Representative
Ryan Lawn and Tree
08.2016 - 08.2023
Customer Service Representative
Farmers Insurance Group
01.2006 - 03.2007
Faculty Secretary
KUMC - University of Kansas Medical Center
01.1988 - 10.1991
Food Server
Winstead's Restaurant Group
03.1986 - 04.2019
Associate of Science -
Johnson County Community College
Pharmacy Technician Career Diploma - Pharmacy Technician
Penn Foster Career School
Medical Office Assistant - Medical
Johnson County Community College