Linda Searing
Smithtown,NY
Summary
Confident,energetic and organized individual that works well in a fast pace environment. Looking to utilize my 20 years of outstanding customer service skills.
Overview
21
21
years of professional experience
Work History
Ticket Agent
American Airlines
Queens, NY
01.1995 - 12.2012
- Entered information in Sabre system to maintain updated details related to customer ticket orders, reservations and payment method.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Coordinated seating assignments based on customer preferences or needs.
- Created labels for checked bags according to airline policy.
- Facilitated communication between ground staff, pilots, maintenance crew and air traffic control personnel.
- Provided support to gate agents when needed during peak travel times.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Customer Care Representative
Orlin and Cohen Orthopedics Associates
Rockville Centre, NY
03.1992 - 11.1994
- Checked in patients and confirmed all demographics and insurance
- Followed HIPAA compliance,privacy and confidentiality standards accurately
- Responsible for the overall organization and efficiency of the front office while handling high volume of patients
- Maintained patient electronic medical record
Education
Associate of Science - Administrative Assistance And Secretarial Science
Nassau Community College
Garden City, NY06-1994
Skills
- Customer Service-Oriented
- Accurate data entry
- Communication skills
- Leadership skills
Timeline
Ticket Agent
American Airlines
01.1995 - 12.2012
Customer Care Representative
Orlin and Cohen Orthopedics Associates
03.1992 - 11.1994
Associate of Science - Administrative Assistance And Secretarial Science
Nassau Community College