Lindsay Beirle
Street,MD
Summary
Friendly and enthusiastic with 10 years of specialization in interpersonal communication. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Wawa
Bel Air, Maryland
03.2019 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and recommendations to enhance customer experience.
- Maintained cleanliness and organization of the store environment.
- Handled customer complaints with empathy and professionalism.
- Educated customers about promotions and loyalty programs effectively.
- Monitored inventory levels and restocked items as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Processed transactions accurately using point-of-sale systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cashier/ gas attendant
Carroll Fuels
Jarrettsville, USA
05.2016 - 04.2017
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Stock shelves, and mark prices on shelves and items.
Appointment Scheduler
Liberty pure solution’s, inc
Phoenix, Md
01.2016 - 10.2016
- Scheduled appointments efficiently for clients and service providers.
- Managed calendars to optimize time for team members and clients.
- Coordinated communication between clients and service teams effectively.
- Maintained organized records of appointments and client interactions.
- Handled client inquiries with professionalism and accuracy.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
Teller
Harford Bank
Forest Hill, USA
03.2013 - 08.2014
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer integrity and balanced daily transactions.
- Educated clients on bank products and services available.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints professionally and resolved issues promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Cashier
Wawa
Bel Air, Maryland
05.2011 - 03.2013
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Supervise others and provide on-the-job training.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Monitored inventory levels and restocked items as needed.
Education
Some College (No Degree) - Business Management
Harford Community College
Skills
- Time Management
- Customer and Personal Service
- Active Listening
- Speaking
- Getting people in and out
- Follow job duties to the best of my ability
- Point-of-sale systems
- Transaction processing
- Complaint resolution
- Scheduling efficiency
- Problem solving
Timeline
Customer Service Representative
Wawa
03.2019 - Current
Cashier/ gas attendant
Carroll Fuels
05.2016 - 04.2017
Appointment Scheduler
Liberty pure solution’s, inc
01.2016 - 10.2016
Teller
Harford Bank
03.2013 - 08.2014
Cashier
Wawa
05.2011 - 03.2013
Some College (No Degree) - Business Management
Harford Community College