Lindsay Came
West Haven
Summary
Clinical Manager and Registered Nurse with over 10 years of expertise in home health care and clinical leadership. Demonstrated success in leading teams to meet quality benchmarks and maintain regulatory compliance. Proficient in program development, staff training, and enhancing patient outcomes. Committed to continuous improvement and embracing new challenges.
Overview
10
10
years of professional experience
Work History
Clinical Manager
Yale New Haven Health at Home
06.2023 - Current
- Implemented staff development programs and individualized education to increase CMS star rating from 2.5 to 3.5 over 6 months.
- Maintained quality of clinical services, achieving key OASIS, STAR, and patient satisfaction benchmarks.
- Managed daily operations of home healthcare services for diverse patient populations.
- Enhanced clinical documentation by revising care plans and streamlining processes, ensuring compliance and accuracy.
- Monitored clinical staff performance against established metrics to identify areas for improvement and support professional development.
- Assisted with recruitment, selection, orientation and training of new employees.
Assistant Clinical Manager
Yale New Haven Health at Home
10.2022 - 06.2023
- Coordinated patient assignments and optimized staff scheduling to enhance care delivery.
- Facilitated case conferences and developed programs to improve patient outcomes.
- Certified Epic Remote Client Trainer
- Supported nursing staff through guidance on patient care issues, fostering a collaborative environment.
Weekend Nurse Coordinator
Yale New Haven Health at Home
07.2021 - 10.2021
- Oversaw scheduling and resource allocation for nursing staff and patient visits to ensure effective coverage.
- Coordinated referrals and scheduling for SOC/ROC visits to optimize weekend workflow.
- Created intake tracking system to enhance accuracy in referral management.
- Performed telephone triage assessments and education of patients.
Admission Nurse
Yale New Haven Health at Home
03.2020 - 10.2021
- Conducted comprehensive nursing assessments and developed care plans to address patient needs.
- Partnered with interdisciplinary teams to enhance patient outcomes through coordinated care.
- Maintained accurate OASIS documentation to ensure compliance and secure appropriate reimbursement.
RN Case Manager
Yale New Haven Health at Home
03.2018 - 03.2020
- Educated patients on disease prevention strategies and lifestyle modifications to enhance overall health outcomes.
- Maintained accurate documentation of patient progress in the electronic health record.
- Supervised HHAs and LPNs to ensure compliance with care plans, enhancing patient care quality.
- Maintained compliance with agency best practices and standards of care.
- Collaborated with interdisciplinary teams to improve communication and streamline patient care processes.
- Assessed patients' needs and developed personalized care strategies.
RN Case Manager
Patient Care
Trumbull
04.2017 - 03.2018
- Assessed patients' needs and developed personalized care strategies.
- Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
- Supervised HHAs and LPNs ensuring adherence to care plans.
- Maintained accurate documentation of patient progress in the electronic health record.
- Maintained compliance with agency best practices and standards of care.
- Collaborated with interdisciplinary teams to facilitate effective communication.
Registered Nurse
Cornell Scott-Hill Health Center
New Haven
02.2016 - 04.2017
- Conducted patient assessments and triage for urgent care needs.
- Collaborated with providers to develop care plans and oversee allergy program.
- Delivered patient education and provided support to clinical staff.
Education
Bachelor of Science in Nursing -
Southern Connecticut State University
07-2016
Diploma - RN License
Bridgeport Hospital School of Nursing
01.2013
A.S. - General Studies
Gateway Community College
01.2010
Skills
- Clinical Leadership
- Patient Care Coordination
- Patient Assessment
- OASIS Documentation
- Quality Assurance & Compliance
- Staff Development & Training
- EMR systems
- Records management
Timeline
Clinical Manager
Yale New Haven Health at Home
06.2023 - Current
Assistant Clinical Manager
Yale New Haven Health at Home
10.2022 - 06.2023
Weekend Nurse Coordinator
Yale New Haven Health at Home
07.2021 - 10.2021
Admission Nurse
Yale New Haven Health at Home
03.2020 - 10.2021
RN Case Manager
Yale New Haven Health at Home
03.2018 - 03.2020
RN Case Manager
Patient Care
04.2017 - 03.2018
Registered Nurse
Cornell Scott-Hill Health Center
02.2016 - 04.2017
Bachelor of Science in Nursing -
Southern Connecticut State University
Diploma - RN License
Bridgeport Hospital School of Nursing
A.S. - General Studies
Gateway Community College