Lindsey Malto
Department of Veterans Affairs
Lansing,KS
14
years of professional experience
Work History
Advanced Medical Support Assistant
2 Years 6 Months- Increased patient access to care by coordinating appointments for new consults to specialty clinics.
- Coordinated appointments for new consults to specialty clinics, enhancing patient access to care.
- Coordinated forwarding consults to the Community Care program.
- Facilitated communication between patients and healthcare providers.
- Knowledgeable in multiple clinics due to providing coverage when other staff members were out for long time periods and/or had left their position.
- Facilitated communication between patients and healthcare providers, improving patient experience.
- Knowledgeable in ISS, VISTA, Consult Tool Manager, Virtual Care Manager and CPRS.
- Verified and updated patient demographics.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient questions and concerns effectively.
Server/Bartender
4 Years 9 Months- Delivered exceptional customer service in fast-paced dining environment.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Worked with kitchen staff to ensure timely food delivery and quality standards.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Resolved customer complaints efficiently in order to maintain customer satisfaction.
- Monitored dining area for cleanliness and adherence to health regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Developed relationships with new and returning customers resulting in customer loyalty.
Server
8 Months- Delivered exceptional customer service in high-pressure dining environment.
- Implemented suggestions to improve dining experience.
- Memorized new updated menus that changed seasonally.
- Increased sales by upselling new specials to increase revenue.
- Created positive a positive experience for guests resulting in return customers.
- Resolved customer concerns promptly, ensuring satisfaction and repeat business.
- Developed extensive knowledge of wine pairings to enhance guest recommendations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Preschool Teacher
2 Years 7 Months- Designed and implemented age-appropriate lesson plans to create early childhood development.
- Worked side by side with parents by having parent teacher conferences with parents to enhance child learning experiences and address individual needs.
- Took children on field trips, kept track of large groups of children while while also allowing them to have a fun experience.
- Modified activities and assignments for students with an IEP.
- Kept students on task with entertaining and positive reinforcement strategies.
- Analyzed and documented each student's progress by updating daily (toddler and preschool aged) and weekly (preschool and school aged) reports for each student.
- Implemented music, art, environmental programs and field trips that encouraged children to learn through their curiosity, encourage emotional and motor skill development.
- Managed the health and safety of groups of up to 20 children of ages ranging from three weeks to school aged.
Business Development Center Representative
1 Year 6 Months- Managed inbound and outbound communication, ensuring timely responses to inquiries and service requests.
- Scheduled sales appointments.
- Collaborated with sales team daily to develop strategies for lead generation in order to find new customers.
- Arranged potential client contacts, maintained relationships and followed through all service needs. This resulted in returning clients and referrals.
- Tracked calls in the database for relationship management and future contact.
- Pursued website inquiries from interested clients in order to increase potential customer base.
- Assisted the sales team by taking customers on test drives.
- Tracked weekly and monthly sales to develop corrective action planning reports.
- Identified leads with new and previous clientele in order to increase vehicle unit sales by generating new customers.
Education
No Degree - Education
High School Diploma
Skills
Patient scheduling
Patient communication
Billing and payment processing
Conflict resolution techniques
Attention to detail
Organization
Critical thinking
Receptive to feedback
Willingness to accept constructive criticism
Customer support
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
02.2024 - CurrentRead More
Server/Bartender
Metropolitan Steakhouse
05.2019 - 02.2024Read More
Server
Luigi's Italian Restaurant
09.2018 - 05.2019Read More
Preschool Teacher
Miss Anne's Preschool
08.2015 - 03.2018Read More
Business Development Center Representative
Zeck Ford
06.2012 - 12.2013Read More
University of Kansas
No Degree from Education
Read More
Lansing High School
High School Diploma
Read More