Lindsey Melone

• Led daily store operations, ensuring optimal customer experience and adherence to company policies.
• Analyzed sales trends to develop promotional strategies that increased customer engagement and sales volume.
• Managed inventory levels, optimizing stock availability.
• Developed staff schedules based on peak hours, considering customer traffic and employee strengths. Improving service efficiency and employee satisfaction.
• Conducted regular performance evaluations, providing feedback that guided employee development and growth. ( one on ones and coaching in the moment)
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Led daily operations, ensuring compliance with company policies and procedures.
• Hired, trained and developed staff
• Fostered a positive store environment through effective team leadership and conflict resolution.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and collaboration.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Directed daily store operations to enhance customer experience and ensure compliance with company policies.
• Guided and developed staff, cultivating a collaborative team environment and boosting overall performance.
• Conducted weekly staff meetings to motivate team members, address concerns, and plan improvements. Supervised staff during one-on-one sessions to enhance skills and focus on performance metrics. Maintained positive customer relationships by promptly responding to service inquiries. Performed weekly inventory counts and variance analysis. Participated in weekly meetings with the district manager.

• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Set up consultations and service appointments weekly
• Created a book of business with return clients
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Developed strong relationships with clients, leading to increased repeat business and referrals.

• Drove current promotions in-store and on social media
• Helped customers discover the range of merchandise that we offer to ensure their wants and needs were met.
• Exceeded sales goals by offering addons, payment options, and current promotions.
• Attained expert level of product knowledge and became store go-to for making recommendations to customers for product selection and long-term care.
• Managed opening and closing procedures, assuring that daily checklists were being completed
• Performed daily idpops.
• Maintained expertise on company policies regarding payment options, returns, exchanges, and security practices
• Interviewed, hired and trained staff associates and equipped them to comply with company policies and procedures.

- Perform openings and closings

- Perform Covid Checklist

- Jewelry counts and inventory control

- Check daily email, my work, and workday updates

- Accessing Atlas to maintain Piercing Pagoda business knowledge

- Daily,weeklymonthly goals,and daily standards reports

- Shipping and receiving procedures

- Merchandising

- Maintaining 4 for 4

- Greet customers and establish their wants and needs

- Describe the features and benefits of the jewelry to customers

- Maintain knowledge of current sales,promotions, policies regarding payment options and exchanges

- Resolve customer complaints regarding sales/service

- security practices- watch for and recognize risks and how to prevent and handle these situations

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Performed openings and closings
• Ring up customers
• Kept reception area clean and neat to give visitors positive first impression.
• Answer phone and make appointments for barbers
• Screen customers with the covid checklist
• Cycled laundry

• Provided developmentally appropriate activities for children.
• Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
• Performed light housekeeping duties, such as dusting, mopping and folding laundry to keep household efficient and neat.
• Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
• Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
• Organized and cleaned home after activities by picking up toys and putting away learning books for tidy home when parents arrive.
• Worked with parents to develop and implement discipline programs to promote positive behavior.

• Offered highly skilled and diverse salon services to customers daily including cuts, color services and facial waxing
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences
• Always met or exceeded sales goals for cross sale of styling products
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
• Managed handling regular clientele and daily walk-ins
• Loved engaging with new clients daily and getting to know clients