Lindsey Roach
Trivette Osborne & Associates
Blaine,TN
7
years of professional experience
Compassionate Treatment Coordinator skilled in managing front office operations and patient interactions. Known for effective communication with healthcare providers and maintaining detailed patient records, ensuring seamless treatment processes and satisfaction.
Work History
Treatment Coordinator
3 Years 7 Months- Coordinated patient treatment schedules to optimize clinic operations and enhance service efficiency.
- Managed front office responsibilities, ensuring smooth patient flow and excellent customer service.
- Assisted with insurance verification and billing inquiries, improving payment processing accuracy.
- Developed and maintained comprehensive patient records using electronic health record systems.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Trained new staff on procedures and software tools, fostering a knowledgeable team environment.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Explained treatment choices to patients and helped determine the best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Treatment Coordinator
6 Months- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Facilitated patient education sessions, promoting understanding of treatment plans and follow-up care instructions.
- Implemented process improvements that reduced appointment scheduling errors and enhanced patient satisfaction.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Laid out potential payment plans for patients.
Front Desk Receptionist
1 Year 6 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client flow.
- Maintained accurate records of client interactions and transactions using office management software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma
Skills
Appointment scheduling
HIPAA compliance
Office administration
Financial planning
Insurance verification
Treatment Planning
Patient registration
Multitasking
Timeline
Treatment Coordinator
Trivette Osborne & Associates
01.2023 - CurrentRead More
Treatment Coordinator
Elite Dental
07.2021 - 01.2022Read More
Front Desk Receptionist
Trivette Osborne & Associates
01.2020 - 07.2021Read More
Rutledge High School
High School Diploma
Read More