Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Linsey Rosenbrough

Linsey Rosenbrough

CHICAGO,IL

Summary

Results-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Comcast
Chicago, IL
02.2020 - 04.2022
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Representative

Enterprise
CHICAGO, IL
07.2018 - 01.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Data Entry Specialist

Food Essentials
CHICAGO, IL
03.2012 - 05.2018
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Identified data entry errors and reported to necessary departments.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

High School Diploma -

Bloom Trail High School
Steger, IL

Skills

  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Customer Inquiry Response
  • Proficiency in Microsoft Office and G Suite
  • Excellent Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Comcast
02.2020 - 04.2022

Customer Service Representative

Enterprise
07.2018 - 01.2020

Data Entry Specialist

Food Essentials
03.2012 - 05.2018

High School Diploma -

Bloom Trail High School

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Linsey Rosenbrough