Linta Rehman
Target
Houston,TX
2
Languages
11
years of professional experience
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Work History
Guest Advocate
1 Year- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on policies, procedures, and customer engagement techniques.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
General Sales Associate
4 Months- Reduced customer complaints by delivering exceptional service and promptly addressing issues.
- Streamlined inventory management processes to minimize stock discrepancies and enhance accuracy of merchandise records.
- Reduced customer complaints by providing exceptional service and addressing issues promptly.
- Enhanced customer loyalty through personalized assistance that encouraged repeat business and referrals.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy of merchandise records.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Insurance Customer Service Representative
4 Years 9 Months- Handled high call volume, ensuring professionalism, empathy, and attention to detail to enhance customer satisfaction.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming calls to effectively communicate product value to prospective customers and assist current policyholders.
- Addressed customer requests for products, services, and company information, providing timely and accurate responses.
Customer Service Representative
1 Year 7 Months- Resolved escalated calls, achieving satisfactory outcomes for customers and aligning with company interests.
- Improved customer satisfaction through prompt resolution of concerns and delivery of accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Documented customer interactions meticulously, facilitating effective follow-up and issue resolution.
Customer Service Representative
2 Years 2 Months- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Completed training programs to enhance product knowledge and customer service skills, improving overall service quality.
- Trained new Customer Service Representatives on company policies, procedures, and best practices, ensuring consistent service delivery.
- Developed customized support strategies for high-priority clients, effectively addressing their specific needs.
Education
Bachelor of Arts - Journalism And Mass Communication And Education
Skills
Customer service
Active listening
Decision-making
Teamwork
Time management
Self motivation
Time management abilities
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Guest Advocate
Target
07.2025 - 07.2026Read More
General Sales Associate
Macy's
03.2025 - 07.2025Read More
Insurance Customer Service Representative
E Tele Quote Insurance
09.2019 - 06.2024Read More
Customer Service Representative
Mindbridge Private (Australian Based Campaign)
11.2017 - 06.2019Read More
Customer Service Representative
Pizza Pizza (Canadian Chain)
06.2015 - 08.2017Read More
Forman Christian College
Bachelor of Arts from Journalism And Mass Communication And Education
Read More