Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lionel Curry

Waldorf

Summary

Dynamic automotive professional with extensive experience as a Shop Owner at Irvin's Auto Care Inc., excelling in financial management and customer service. Proven track record in enhancing customer satisfaction and boosting shop reputation through exceptional problem-solving and technical troubleshooting skills. Committed to continuous improvement and employee training to drive operational success.

Overview

25
25
years of professional experience
11
11
Certification

Work History

Shop Owner

Irvin's Auto Care Inc.
09.2018 - 12.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.

Diagnostic Technician

Woodlawn Auto Care Inc.
05.2014 - 07.2018
  • Directed daily operations of team of 6 technicians and shop professionals.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.

Line Service Technician

Bill Jacob's Land Rover
08.2012 - 03.2014
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.

Diagnostic Technician

Mr. Transmission
10.2010 - 02.2012
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.

Education

Certificate of Technical Studies - Automotive

Lincoln Technical Institute
Norridge, IL
11-1998

Skills

  • Financial management
  • Inventory management
  • Customer service
  • Employee training
  • Technical troubleshooting
  • Problem solving
  • Customer service expertise
  • Up-selling strategies
  • Daily operations
  • Quality control
  • Business operations

Certification

  • Master Automobile Technician + L1 Advanced Level Specialist Combo –National Institute of Automobile Services Professionals.
  • ASE Certified Automobile Parts Specialist (P2)
  • EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
  • ASE Certified Automobile Service Consultant (C1)
  • Factory Training Certifications – Various Automakers.

Timeline

Shop Owner

Irvin's Auto Care Inc.
09.2018 - 12.2024

Diagnostic Technician

Woodlawn Auto Care Inc.
05.2014 - 07.2018

Line Service Technician

Bill Jacob's Land Rover
08.2012 - 03.2014

Diagnostic Technician

Mr. Transmission
10.2010 - 02.2012

Certificate of Technical Studies - Automotive

Lincoln Technical Institute

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Lionel Curry