Lisa Caceres
Lake Peekskill,NY
Summary
Dynamic Property Manager with proven success at WB Residential Communities Inc, excelling in tenant relations and compliance with fair housing mandates. Expert in property inspections and maintenance scheduling, enhancing tenant satisfaction and minimizing vacancies. Recognized for exceptional customer service and effective rent collection strategies, ensuring a seamless living experience for residents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
WB Residential Communities Inc
03.2021 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Accounts Receivable Administrator
Montrose Management Associates Inc
01.2019 - 04.2020
- Reconciled accounts with large volume of transactions.
- Enhanced cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
- Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
- Provided exceptional customer service by responding promptly to inquiries from both internal stakeholders and external clients concerning account status or payment-related matters.
- Streamlined invoicing processes for increased efficiency and reduced errors in billing information.
Education
High School Diploma -
Walter Panas HS
Cortlandt Manor, NY06-1998
Skills
- Property inspections
- Skilled multi-tasker
- Fair housing compliance
- Microsoft office
- Grounds and facility inspection
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Staff management
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Fair housing mandates
- Administrative support
Accomplishments
- Supervised team of 3 staff members.
- Called on to assist sister properties during lease up phase to ensure compliance and filling of units in a timely manner
Certification
- Certified Credit Compliance Professional- (C3P) from The Spectrum Companies 2023
- HOTMA 2025
Timeline
Property Manager
WB Residential Communities Inc
03.2021 - Current
Accounts Receivable Administrator
Montrose Management Associates Inc
01.2019 - 04.2020
High School Diploma -
Walter Panas HS
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