Lisa Cobb
Renton,WA
Summary
Sales-driven Manager talented at building exceeding customer expectations and leading effective sales teams. Positive and enthusiastic and always willing to go the extra mile to make the sale. Proactive and Meticulous Manager with over 27 years of experience in Sales industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
27
27
years of professional experience
Work History
Showroom Manager
McClincy's
10.2021 - Current
- Oversee daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Developed strong relationships with over 20 vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Established a strong vendor network that enhanced product offerings while maintaining competitive pricing structures.
- Provided prompt, courteous service to every individual entering showroom.
- Enhanced online presence by updating website content regularly with engaging visuals showcasing latest products available at the business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Retail Sales Associate/Account Coordinator
Nordstrom
11.1997 - 09.2021
- 21Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership within 12 locations in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Coordinated meetings, calls, and demos for over 100-person account management team.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Evaluated campaign performance using analytics tools, identifying areas for improvement and driving continuous optimization efforts.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
Education
Associate of Arts - Cosmetology
Beauty Academy
Washington11.1989
High School Diploma -
Renton High School
Renton, WA06.1986
Skills
- Client Relationships
- Purchase Orders
- Store operations
- Employee Scheduling
- Inventory Oversight
- Decision-Making
- Team Leadership
- Problem Resolution
- Teamwork and Collaboration
- Professional and Courteous
- Hiring and Training
- Task Delegation
- Goal Setting
Timeline
Showroom Manager
McClincy's
10.2021 - Current
Retail Sales Associate/Account Coordinator
Nordstrom
11.1997 - 09.2021
Associate of Arts - Cosmetology
Beauty Academy
High School Diploma -
Renton High School