Lisa D Fisher
Grand Prairie,TX
Summary
Accomplished Senior Administrative Professional with a robust history of delivering high-level executive support and client-focused solutions. Expertise in managing complex financial workflows, including audit-ready invoice processing, expense management, and timesheet reconciliation, ensures meticulous attention to detail. A proactive problem solver recognized for streamlining operations and leveraging innovative technologies to enhance organizational efficiency. Committed to mission success through independent initiative, adaptability to evolving needs, and dedication to continuous professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Airbus Helicopters North America
07.2022 - Current
- Provide comprehensive operational and cross-functional support to the Technical Support and Customer Support divisions. Serves as a key liaison for communications, event logistics, and financial workflows, ensuring seamless integration between customer support, marketing, and project management initiatives.
- Financial & Accounting Support: Deliver specialized accounting oversight for the Support & Services, managing payment processing, and financial reporting with high accuracy.
- Project Lifecycle Management: Facilitate the project initiation phase by coordinating documentation, stakeholder alignment, and resource allocation.
- Full-Cycle Event Leadership: helps facilitate the planning and execution of large-scale conferences and symposiums, managing all phases from initial concept and site selection to on-site coordination and post-event analysis.
- Strategic Project Lead (Airbus): Act as the designated Project Lead for high-visibility corporate events, maintaining rigorous standards for timeline management and executive deliverables
- Corporate Travel & Expense Management: Coordinate complex domestic and international travel itineraries while managing end-to-end expense reconciliation and audit-compliant reporting.
- Call Management & Routing: Managed a high volume of incoming technical support calls, utilizing active listening to accurately diagnose user issues and ensuring 100% of inquiries were directed to the appropriate specialized engineering or Tier II support teams
Administrative Assistant
ESRI
04.2010 - 07.2022
- Supports the contract administration and service delivery for the Professional Services Team (local and remote) with tasks relating to the implementation of software, services, and data for federal government sectors and professional services.
- Ensures congruency and government protocols are in place with the utilization of charge codes across timesheets, travel and training expense allocations, and invoicing
- Provides remote administrative support to team spanning different time zones as well as continuous remote support to the local ESRI team during pandemic office closure
- Identifies problem areas to improve efficiency and communication through revamping and consolidation of expense and training forms, onboarding processes, and data presentations - streamlining tasks from taking days to a few minutes
- Maintain department organizational charts. Creates presentations, flyers, banners and a system to establish consistency with employee badge photos.
- Promptly coordinates daily requests from teams including coordinating meetings, events, purchase requests, and registrations for conferences and training courses
Education
Medical Billing & Coding
DeVry University
Chicago, IL07-2021
Skills
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Expert time management
- Expense reporting
- Confidentiality and discretion
- High-level multitasking
- Calendar management mastery
Certification
Holds a Yellow Belt Certification with Six Sigma which entails entry-level credential validating basic proficiency in Lean Six Sigma methodologies, specifically the DMAIC (Define, Measure, Analyze, Improve, Control) framework. It prepares professionals to support improvement projects, analyze data, and reduce waste within organizations
Timeline
Senior Administrative Assistant
Airbus Helicopters North America
07.2022 - Current
Administrative Assistant
ESRI
04.2010 - 07.2022
Medical Billing & Coding
DeVry University