Lisa Kelly
KBP Foods
Hannibal
1
Certification
2027
years of professional experience
Operations Leader with a focus on staff development and operational efficiency. Implemented training programs that enhanced service quality and fostered a culture of continuous improvement across multiple locations. Delivered strategic process improvements that enhanced efficiency and reduced costs.
Work History
Area Coach of Operations
10 Years 3 Months- Led operational improvements across multiple locations to enhance efficiency and customer satisfaction.
- Developed training programs for staff, fostering skill advancement and consistent service quality.
- Implemented streamlined processes that reduced costs and improved inventory management practices.
- Monitored performance metrics to identify areas for operational enhancement and team development.
- Conducted regular audits to ensure compliance with safety standards and operational protocols.
- Collaborated with cross-functional teams to drive strategic initiatives aligned with company goals.
- Mentored junior coaches, promoting a culture of continuous improvement within the organization.
- Analyzed market trends and competitor strategies to inform operational decision-making and resource allocation.
- Implemented process improvements to reduce waste, enhance quality, and maximize profitability.
- Evaluated operational performance against established benchmarks using data-driven insights to inform decision-making processes.
- Maintained a safe working environment for all employees by enforcing adherence to safety guidelines and protocols.
Restaurant Manager
2 Years- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue generation.
- Established quality control measures to maintain high standards of food and service excellence.
- Collaborated with suppliers to negotiate contracts and secure favorable pricing for menu items.
- Led team meetings focused on improving operational efficiency and employee engagement.
Crew Team Member
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Prepared food items according to safety standards, adhering to quality and hygiene guidelines.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Assisted in training new crew members on operational procedures and safety protocols.
- Maintained cleanliness of dining area and kitchen, following sanitation practices diligently.
- Resolved customer inquiries and complaints promptly, contributing to overall guest satisfaction.
Education
Associate of Science - Cda
Skills
Operational excellence
Staff development
Business analysis
Production planning
Logistics management
Process improvement
Warehouse management
Operations management
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Area Coach of Operations
KBP Foods
04.2016 - CurrentRead More
Restaurant Manager
Star Partners
04.2014 - 04.2016Read More
Crew Team Member
Hospitality Syracuse
2005 - 2009Read More
BCC
Associate of Science from Cda
Read More