Lisa Kupershmidt
Abington,PA
Summary
Reliable Golf Cart Driver known for high productivity and efficiency in task completion. Possess specialized skills in safe driving practices, vehicle maintenance, and customer service, ensuring smooth operation on and off the course. Excel in communication, problem-solving, and time management, leveraging these soft skills to enhance guest experiences and operational fluidity.
Overview
7
7
years of professional experience
Work History
Guest Services Coordinator
Metlife Stadium
East Rutherford, NJ
11.2021 - Current
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Answered phone calls and emails regarding ticketing issues.
- Maintained positive working relationship with fellow staff and management.
- Processed admission payments and provided tickets.
- Handled escalated customer service cases involving disputes over tickets purchased.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Evaluated existing processes used by staff members handling ticket-related tasks.
- Maintained records of all transactions associated with ticketing services.
- Assisted
- Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
Golf Cart Driver
Miami Open
Miami, FL
03.2025 - 03.2025
- Operate a golf cart safely and efficiently, adhering strictly to all facility rules and regulations.
- Provide timely transportation for tennis players from designated pick-up points (e.g., player lounge, parking) directly to their assigned practice courts or match locations.
- Ensure players arrive at their designated courts on schedule.
- Assist players with loading and unloading their tennis bags and equipment.
- Communicate clearly and courteously with players regarding pick-up times and locations.
- Be aware of practice and match schedules to anticipate transportation needs and potential delays.
- Maintain a clean and presentable golf cart. Report any maintenance issues or safety concerns immediately.
- Adhere to all safety protocols and emergency procedures.
- Communicate any significant delays or issues to the appropriate tennis staff (e.g., coaches, tournament desk).
- Perform other related transportation tasks as directed by the Tournament Director.
Practice Court Reservation Staff
US Open
Flushing, NY
08.2024 - 09.2024
- Manage the tennis court reservation system, ensuring accuracy and efficiency.
- Greet players and assist them with making, changing, or confirming court reservations.
- Answer phone and email inquiries regarding court availability and booking procedures.
- Maintain the daily court schedule and communicate any changes or updates.
- Collect court fees or verify memberships as required.
- Enforce court rules and reservation policies in a polite and professional manner.
- Assist players with general inquiries about the tennis facility, programs, and services.
- Maintain a clean and organized front desk area.
- Report any court maintenance needs or player issues to the appropriate personnel.
Event Operations Coordinator
Wells Fargo Center
Philadelphia, PA
04.2021 - 04.2022
- Collaborated with vendors to secure necessary supplies and services for events.
- Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Collaborated with team members to complete projects in a timely manner.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Organized transportation arrangements for staff and guests attending the event.
- Worked with professional and trade associations to create memorable and successful events.
Prep Cook
Barclay Caterers
Philadelphia, PA
10.2018 - 03.2020
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Assisted in serving meals to customers as needed.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Monitored inventory levels of ingredients, supplies and equipment.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Observed food safety and sanitation protocols to reduce germ spread.
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor of Science - Physical Therapy
Manor College
Jenkintown, PA05-2027
Skills
- Customer service
- Time management
- Effective communication
- Event coordination
- Professionalism
- Strong work ethic
Timeline
Golf Cart Driver
Miami Open
03.2025 - 03.2025
Practice Court Reservation Staff
US Open
08.2024 - 09.2024
Guest Services Coordinator
Metlife Stadium
11.2021 - Current
Event Operations Coordinator
Wells Fargo Center
04.2021 - 04.2022
Prep Cook
Barclay Caterers
10.2018 - 03.2020
Bachelor of Science - Physical Therapy
Manor College