Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
Generic

Lisa Lee

Marketing and Sales
Gahanna,Ohio

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Overview

29
29
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Mt. Carmel Health Systems
Columbus
07.1997 - 04.2019
  • Answered inbound calls from a wide range of members, welcoming callers in a polite, friendly, and professional manner.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Automated office operations by managing client correspondence, filing, record tracking and data communications.
  • Collected, posted and managed patient account payments.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.

Membership Specialist

Mt. Carmel Health Systems/ MediGold
Columbus
04.2019 - Current
  • Actualized strategies to continuously improve customer service, company or brand visibility and Medicare Advantage provided
  • Followed up after sales to assess satisfaction and identify ongoing requirements
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
  • Networked to build client base and promote products to new and existing clients
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Pursued continuing education and training programs to continue professional development.

Education

Some College (No Degree) - Medical Radiologic Technology

Columbus State Community College
Columbus, OH

High School Diploma -

Centennial High School
Columbus, OH
06.1986

State of Ohio Department of Insurance - Accident And Health, Life, Variable

Pat Morton License And Training
Worthington, OH
12.2008

Skills

  • Customer outreach
  • Building brand awareness
  • Payment reconciliation
  • Sales and marketing
  • Organizational strengths
  • Call center experience
  • Conflict mediation
  • Customer relations

Certification

State of Ohio Department of Insurance

Accomplishments

Gem award for excellent customer service and empathy

Timeline

Membership Specialist

Mt. Carmel Health Systems/ MediGold
04.2019 - Current

Customer Service Representative

Mt. Carmel Health Systems
07.1997 - 04.2019

Some College (No Degree) - Medical Radiologic Technology

Columbus State Community College

High School Diploma -

Centennial High School

State of Ohio Department of Insurance - Accident And Health, Life, Variable

Pat Morton License And Training
Lisa LeeMarketing and Sales