Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Mt. Carmel Health Systems
Columbus
07.1997 - 04.2019
Answered inbound calls from a wide range of members, welcoming callers in a polite, friendly, and professional manner.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Automated office operations by managing client correspondence, filing, record tracking and data communications.
Collected, posted and managed patient account payments.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Membership Specialist
Mt. Carmel Health Systems/ MediGold
Columbus
04.2019 - Current
Actualized strategies to continuously improve customer service, company or brand visibility and Medicare Advantage provided
Followed up after sales to assess satisfaction and identify ongoing requirements
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
Networked to build client base and promote products to new and existing clients
Engaged customers and provided high level of service by carefully explaining details about documents.
Pursued continuing education and training programs to continue professional development.
Education
Some College (No Degree) - Medical Radiologic Technology
Columbus State Community College
Columbus, OH
High School Diploma -
Centennial High School
Columbus, OH
06.1986
State of Ohio Department of Insurance - Accident And Health, Life, Variable