Lisa Logan
Battle Creek,Mi
Summary
A very fast learner and really good with customers. I would love the opportunity to be part of this company where I am sure I will learn and grow. Works well in fast paced environments and I enjoy staying busy. I believe I will make a great addition to your team. Fluent with the Mitchell 1 system I have taken several classes at Drive for customer service ,Service writer school ,Handling difficult customers and challenging situations. Manager/Service Advisor Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
24
24
years of professional experience
Work History
Service Advisor
Firestone
Battle Creek, MI
12.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
Turners Garage and Transmission
10.2013 - 04.2020
- Performed job duties including customer service, scheduling customer appointments, holding staff meetings, working up estimates, selling needed repairs , interviewing and hiring.
Assistant Manager
Makers Finance
07.2012 - 10.2013
- Job duties include: customer service, making cold calls, running credit checks, making loans, and chasing on delinquent accounts.
Assistant Manager
Family Dollar
01.2011 - 07.2012
- My job duties included customer service, stocking, preparing and making deposits, training new associates
Manager/Training Store Manager
Movie Gallery
07.1999 - 05.2010
- My duties included customer service, up selling, shipping and receiving, scheduling and payroll, preparing and making deposits, training new associates and new store managers
Education
Business Management
Central Carolina Technical College
Sumter, SCundefined
Diploma
Manning High School
Manning, SCSkills
- Work Order Interpretation
- Excellent Communication
- Data Processing
- Repair Quality Inspections
- Customer Consulting
- Providing Feedback
- Records Management
- Quality Inspections
- Till Counting
- Intuit QuickBooks
- Workflow Management
- Maintenance Reporting
Timeline
Service Advisor
Firestone
12.2022 - Current
Turners Garage and Transmission
10.2013 - 04.2020
Assistant Manager
Makers Finance
07.2012 - 10.2013
Assistant Manager
Family Dollar
01.2011 - 07.2012
Manager/Training Store Manager
Movie Gallery
07.1999 - 05.2010
Business Management
Central Carolina Technical College
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Diploma
Manning High School