Lisa Lombardi
Philadelphia,Pennsylvania
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Mid Atlantic Retina
840 Walnut St Suite 1020
03.2024 - Current
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries.
Surgical Coordinator
Rothman Orthopaedics
Philadelphia, PA
06.2021 - 02.2024
- Coordinated with facilities to set up surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
Lead Patient Access Representative
Ophthalmic Partners Of Pennsylvania
Philadelphia, PA
11.2015 - 05.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.1991
Skills
- Correspondence Writing
- Obtaining Authorizations
- Facility Coordinating
- Updating Charts
- Verifying Insurance
- Patient Relations
- Medical Terminology
- Collaboration and Teamwork
- Computer Proficiency
- HIPAA Compliance
- Patient Billing
- Medical Charting
- Administrative Support
Timeline
Surgery Scheduling Coordinator
Mid Atlantic Retina
03.2024 - Current
Surgical Coordinator
Rothman Orthopaedics
06.2021 - 02.2024
Lead Patient Access Representative
Ophthalmic Partners Of Pennsylvania
11.2015 - 05.2021
High School Diploma -
South Philadelphia High School