Lisa Marsicano
Summary
Proven Accounts Receivable Analyst with a track record of reducing collection times and timely identification/resolution of deduction claims at Genpact LLC through meticulous account monitoring and client communication. Excelled in leveraging SAP and Microsoft Excel to analyze financial data and improve departmental efficiency. Demonstrated exceptional customer service and relationship-building skills, significantly enhancing vendor relations and internal processes.
Overview
28
28
years of professional experience
Work History
Accounts Receivable Analyst
Genpact LLC
02.2007 - Current
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Gathered, evaluated and summarized account data for monthly account review, to identify payment and deduction claim issues working to find the root cause and resolve the issue.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Managed and responded to correspondence and inquiries from customers and vendors.
Drop Ship Replenishing Agent
Bradley Caldwell
04.2001 - 02.2007
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions to ensure timely payment.
- Maintained and Created new vendor relationships in addition to evaluating their performance.
- Increased department review enabling department expansion.
- Worked customer service manager and IT department to streamlined internal processes for improved efficiency and productivity within the department.
- participated in bi annual trade shows
Hotel Night Auditor
Hampton Inn By Hilton
01.1997 - 04.2001
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Performed nightly updates to room charges and rates.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Education
Associate Degree in Business - Business
National Education Center
Harrisburg, PASkills
- Microsoft Excel
- Microsoft Office
- SAP
- Exceedra
- Salesforce
- Lean Logistics/blujay (transportation management system)
- Customer Portals
- Northern Trust (bank website)
- various carrier websites
Accomplishments
- Collaborated with team in the testing and trouble shootings for updating SAP system.
Bronze award
for the handling of the strategic accounts in timely deduction resolution
Timeline
Accounts Receivable Analyst
Genpact LLC
02.2007 - Current
Drop Ship Replenishing Agent
Bradley Caldwell
04.2001 - 02.2007
Hotel Night Auditor
Hampton Inn By Hilton
01.1997 - 04.2001
Associate Degree in Business - Business
National Education Center
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