Lisa Nicora
Dennys Restaurant
Lehigh Acres,FL
10
years of professional experience
Dynamic Lead Server Trainer with a proven track record in team motivation and exceptional guest relations. Expertise in training, food presentation, and sanitation standards, enhancing customer satisfaction and operational efficiency.
Work History
Lead Server Trainer
3 Years 4 Months- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding process for new hires.
- Conducted regular evaluations to assess server performance and compliance with policies.
- Facilitated ongoing training sessions to refine service techniques and operational procedures.
- Collaborated with management to identify areas for process improvement in service delivery.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
Server/Bartender
1 Year 6 Months- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed bar operations, creating signature cocktails and maintaining inventory levels.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Organized special events, coordinating with team members to execute flawless service experiences.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Provided exceptional customer service, ensuring guest satisfaction in fast-paced environment.
- Managed order accuracy and timely delivery to enhance dining experience.
Server
5 Years 3 Months- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Trained new servers on menu knowledge and service protocols to uphold quality standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Implemented upselling techniques, contributing to increased sales and enhanced guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma
Skills
Strong multitasking
Exceptional leadership
Team motivation
Food preparation
Guest relations
Food presentation
Sanitation standards
Timeline
Lead Server Trainer
Dennys Restaurant
04.2020 - 08.2023Read More
Server/Bartender
Tee Room Country Club
01.2019 - 07.2020Read More
Server
Dennys Restaurant
01.2014 - 04.2019Read More
Westfield High
High School Diploma
Read More