Lisa Spratlen
Portland,Oregon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
07.2019 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Courier
Postmates
03.2015 - 06.2019
- Used strong time management skills to coordinate deliveries in timely manner
- Answered questions from customers regarding orders provided updated estimated times of arrival
- Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas
- Provided excellent customer service to each account by using strong attention to detail and clear communication
- Alerted customers regarding weather-related delays to pickup or delivery
- Greeted customers with cordial attitude to promote establishment of lasting relationships.
Private Nanny
08.2013 - 03.2015
- Cared for 6 year old autistic triplets
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth
- Helped children complete homework and special assignments daily to support academic performance
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas
- Coordinated drop-off and pick-up times according to school schedules.
Driver
Jet Expedited Transport
06.2012 - 08.2013
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills
- Unloaded packages from box trucks and vans for delivery to customers, taking care to prevent damage to merchandise and goods
- Conducted vehicle inspections prior to and after every trip.
School Bus Driver
First Student
08.2009 - 12.2010
- Inspected vehicle equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition before and after each trip
- Obeyed traffic laws, and follow established traffic and transportation procedures
- Performed all duties with personable communication and professionalism including bus operation and passenger interaction
- Transported passengers on predetermined routes while following local traffic regulations
- Read maps and followed written and verbal geographic directions
- Transported all ages from small children to adults.
Shift Leader
Eco Car Wash
01.2009 - 08.2009
- Supervised team member to maximize performance and meet daily objectives
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Complied with all company safety procedures, policies and regulations to promote safe working environment
- Cleaned and operated car wash.
Store Manager
Bizee Bird Store
01.2007 - 01.2009
- Delivered excellent customer service by greeting and assisting each customer
- Oversaw store operation such as stocking inventory and keeping the store clean
- Ran the cash register
- Opened and closed the store on time
- Cared for birds for sale as well as birds being boarded
- Developed new bird toy inventory.
Private Nanny
10.2005 - 06.2007
- Safely transported children to a range of extracurricular activities, including zoo, museums, parks and more
- Followed routines to foster stability and structure in children's lives while parents were away
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas
- Minimized TV and mobile device time by engaging children with games and reading books.
Sales Support
NW Sleevewear
10.2004 - 10.2005
- Establish contracts, including pricing structures and service terms
- Took daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients
- Managed and maintained client book of accounts and weekly sales records
- Reached out to accounts frequently to measure satisfaction and increase revenue.
Education
High School Diploma -
Metropolitan Learning Center
Portland, OR06.2004
Skills
Customer Service
Schedule Management
Patience and understanding
Punctuality
Cleanliness
Tech-savviness
Effective communication skills
Critical Thinking
Data Entry
Problem Resolution
Timeline
Rideshare Driver
Uber/Lyft
07.2019 - Current
Courier
Postmates
03.2015 - 06.2019
Private Nanny
08.2013 - 03.2015
Driver
Jet Expedited Transport
06.2012 - 08.2013
School Bus Driver
First Student
08.2009 - 12.2010
Shift Leader
Eco Car Wash
01.2009 - 08.2009
Store Manager
Bizee Bird Store
01.2007 - 01.2009
Private Nanny
10.2005 - 06.2007
Sales Support
NW Sleevewear
10.2004 - 10.2005
High School Diploma -
Metropolitan Learning Center