Results-driven General Manager with expertise in budget management, staff oversight, and health compliance. Proven ability to optimize operations and enhance customer relationships, leading to increased revenue and improved service quality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Panera Bread
West Caldwell
10.2013 - 11.2025
Managed staff scheduling and payroll to optimize labor costs and productivity.
Monitored inventory levels and coordinated with suppliers for timely replenishment.
Ensured compliance with health regulations and company policies in food preparation areas.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Kitchen Manager
TGI Fridays
Clifton
01.2006 - 01.2013
Supervised daily kitchen operations to maintain quality and efficiency.
Managed inventory levels to ensure stock availability and reduce waste.
Trained staff on food safety standards and kitchen protocols.
Coordinated with suppliers for timely delivery of ingredients and supplies.
Established work schedules to optimize team productivity during peak hours.
Guest Service Team Member
Cheesecake Factory Inc
Hackensack
06.2003 - 01.2006
Provided exceptional customer service in fast-paced dining environment.
Managed reservations and coordinated seating arrangements efficiently.
Collaborated with kitchen staff to ensure timely food delivery.
Handled guest inquiries and resolved concerns promptly.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Fairleigh Dickinson University
Teaneck, NJ
02-2005
Skills
Staff management
Budget management
Inventory control
Health compliance
Financial analysis
Customer relationship management
Supply chain management
Languages
Spanish
Professional
Certification
ServSafe certified
Timeline
General Manager
Panera Bread
10.2013 - 11.2025
Kitchen Manager
TGI Fridays
01.2006 - 01.2013
Guest Service Team Member
Cheesecake Factory Inc
06.2003 - 01.2006
Bachelor of Science - Hotel, Resort And Restaurant Management