Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lisa Villacorta

West Caldwell

Summary

Results-driven General Manager with expertise in budget management, staff oversight, and health compliance. Proven ability to optimize operations and enhance customer relationships, leading to increased revenue and improved service quality.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

Panera Bread
West Caldwell
10.2013 - 11.2025
  • Managed staff scheduling and payroll to optimize labor costs and productivity.
  • Monitored inventory levels and coordinated with suppliers for timely replenishment.
  • Ensured compliance with health regulations and company policies in food preparation areas.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Kitchen Manager

TGI Fridays
Clifton
01.2006 - 01.2013
  • Supervised daily kitchen operations to maintain quality and efficiency.
  • Managed inventory levels to ensure stock availability and reduce waste.
  • Trained staff on food safety standards and kitchen protocols.
  • Coordinated with suppliers for timely delivery of ingredients and supplies.
  • Established work schedules to optimize team productivity during peak hours.

Guest Service Team Member

Cheesecake Factory Inc
Hackensack
06.2003 - 01.2006
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed reservations and coordinated seating arrangements efficiently.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled guest inquiries and resolved concerns promptly.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Fairleigh Dickinson University
Teaneck, NJ
02-2005

Skills

  • Staff management
  • Budget management
  • Inventory control
  • Health compliance
  • Financial analysis
  • Customer relationship management
  • Supply chain management

Languages

Spanish
Professional

Certification

ServSafe certified

Timeline

General Manager

Panera Bread
10.2013 - 11.2025

Kitchen Manager

TGI Fridays
01.2006 - 01.2013

Guest Service Team Member

Cheesecake Factory Inc
06.2003 - 01.2006

Bachelor of Science - Hotel, Resort And Restaurant Management

Fairleigh Dickinson University
Lisa Villacorta