Lisa York
Port Saint Lucie,FL
Summary
Dedicated to joining a dynamic team that prioritizes exemplary customer care and service. Committed to leveraging strong interpersonal skills and a proactive approach to enhance customer satisfaction and foster lasting relationships. Eager to contribute to an environment that values efficiency and effectiveness in addressing customer needs. Passionate about delivering exceptional support that drives positive outcomes for both customers and the organization.
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Deerfield Ridge Assisted Living
Boone, NC
04.2019 - 02.2026
- Oversaw daily operations, ensuring compliance with state regulations and quality standards.
- Managed budgets, tracking expenditures to optimize financial performance and resource allocation.
- Directed staff training programs, enhancing team capabilities and improving service delivery.
- Executed payroll management tasks, including data entry and reconciliation, to support organizational financial integrity.
- Designed and implemented comprehensive onboarding programs to enhance new team members' understanding of company culture and operational processes.
- Collaborated with executive director on project initiatives to drive organizational goals and objectives.
- Managed monthly resident rent collections and ensured timely deposits to maintain financial accuracy.
- Streamlined monthly invoice processing for residents, enhancing efficiency and reducing errors in billing.
- Monitored and evaluated team members' educational achievements to confirm successful completion of required training.
- Fostered positive relationships with families and residents, addressing concerns promptly to ensure satisfaction.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
Front Desk Agent
Willow Valley Resort
Vilas, NC
04.2019 - 08.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and reservations.
- Oversaw daily front desk activities, maintaining high standards of service consistency.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer service best practices.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Respiratory Therapist
BlueDot Medical
07.2018 - 01.2019
- Duties consisted of assessing respiratory patients with COPD, CHF, pneumonia and other respiratory diseases. Other duties were assessing patients’ vitals, oxygen saturation, HR, RR and breathe sounds. Responsible for administering breathing treatments and working alongside of the nurse practitioner and nursing staff. Responsible for all charting for each patient’s care. Trained patients on different breathing techniques and assisted them with how to use the equipment to better prepare them to go home with the equipment. Knowledgeable in equipment such as the CPAP, BiPAP, Trilogy, cough oximetry, Incentive Spirometers and Flutter valves.
Associate Manager
DressBarn
01.2018 - 09.2018
- Duties consisted of opening and closing of the store, closing the cash drawer and making the bank deposit. Training staff and merchandising the store as well as providing customer service to the clientele.
Respiratory Therapist
Medi Home Care
07.2016 - 11.2017
- Duties as the manager consisted of overseeing a staff of eight members. Responsibilities included, hiring/firing of staff, training, documentation on intake patient orders, requesting documentation from doctor’s office for to fulfill patient orders, working with insurance companies for approval of patient equipment. Responsible for the setup of CPAP and BiPAP machines and delivery of the machines to patients’ homes.
Respiratory Therapist
Johnson County Community Hospital
04.2014 - 01.2016
- Duties consisted of assessing respiratory patients with COPD, CHF, pneumonia and other respiratory diseases. Other duties were assessing patients’ vitals, oxygen saturation, HR, RR and breathe sounds. Responsible for administering breathing treatments and working alongside of the doctors and nursing staff. Responsible for ordering and stocking all respiratory supplies. Assisted in patient transports to larger hospitals when needed.
Respiratory Therapist
Linde RSS
03.2007 - 04.2014
- Duties consisted of managing patients’ at home care on ventilators; monitoring patients’ care in nursing home facilities, delivery of supplies to patients’, trach care and trach changes. Worked with patients and families on how to setup and use the respiratory equipment. Attended in services with other healthcare staff for training of new equipment.
Education
Associates Degree - Respiratory Care
Walters State Community College
Greeneville, TN05.2007
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Employee onboarding
- Payroll and budgeting
- Credit and collections
- Payroll processing
- Administrative support
- Document management
- Expense reporting
- Training and coaching
- Team building
Timeline
Business Office Manager
Deerfield Ridge Assisted Living
04.2019 - 02.2026
Front Desk Agent
Willow Valley Resort
04.2019 - 08.2025
Respiratory Therapist
BlueDot Medical
07.2018 - 01.2019
Associate Manager
DressBarn
01.2018 - 09.2018
Respiratory Therapist
Medi Home Care
07.2016 - 11.2017
Respiratory Therapist
Johnson County Community Hospital
04.2014 - 01.2016
Respiratory Therapist
Linde RSS
03.2007 - 04.2014
Associates Degree - Respiratory Care
Walters State Community College