Lisa “Hope” Shay

• Welcomed guests on arrival, displaying professional and friendly approach.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.

• Paid out large quantity jackpots in a timely manner to ensure guest satisfaction.

• Responsible for a great quantity of money, cashier for nightly pay outs and assist in important tax documentation.

• Experience in customer service, answering phones, handling money at cash register and working effectively on team to maintain smooth flow of production.

• Demonstrate effective communication skills to fix problems, assist customers with medication pick-up, answered the phone, assisted in inventory and worked the cash register.

• Tutor students with all subjects of homework, check students in and out when dropped off and picked up, and bandage/medicate students when needed.