Lisa Christiansen
Hurricane,UT
Summary
Dynamic customer service professional with expertise in order processing and effective complaint resolution at Coram Healthcare. Proven ability to enhance customer experiences through personalized support and strong team collaboration. Skilled in pharmaceutical compounding and employee training, consistently delivering exceptional service and fostering lasting customer relationships. Built Cabala's from the ground up. I ran the gift shop areas. Stocking and ordering were necessary for this job.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coram Healthcare
Murray, UT
11.2011 - 08.2014
- Resolved customer complaints by listening actively and offering effective solutions.
- Processed customer orders accurately using internal order management systems.
- Collaborated with team members to enhance the customer service experience.
- Reviewed current medications and supplies needed.
- Developed strong relationships with customers by providing personalized assistance and support.
- Compounded medication per MD request.
- On call 24/7
Cashier /Warehouse Stocker
Cabela's
Lehi, UT
04.2003 - 10.2005
- Processed customer transactions efficiently through point-of-sale systems.
- Maintained and organized the checkout area and merchandise displays.
- Handled cash, credit, and gift card payments accurately and securely.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
Associate of Science - Medical Administration / CPhT
Salt Lake Community College
Salt Lake City, UT05-2007
Some College (No Degree) - CNA
CNA Academy Charter
St. George, UTSkills
- Order processing
- Effective complaint resolution
- Pharmaceutical compounding expertise
- Effective team engagement
- Customer service expertise
- Customer service optimization
- Employee training
Affiliations
- Gardening
- Arts and Crafts
- Family quality time
- Serving those less fortunate than myself
Accomplishments
- NAMI award for working with and having empathy for the mentally ill.
- Top Doctor wrote an article about my success and high quality standards in the medical field and community.
- I have numerous certificates and awards for my dedication to work and professionalism.
Certification
- CNA
- Medical Administrative Assistant
- Compounding Pharmacy Technician
References
References available upon request.
Timeline
Customer Service Representative
Coram Healthcare
11.2011 - 08.2014
Cashier /Warehouse Stocker
Cabela's
04.2003 - 10.2005
Associate of Science - Medical Administration / CPhT
Salt Lake Community College
Some College (No Degree) - CNA
CNA Academy Charter