Lise Stern
Appleton,WI
Summary
Detail-oriented hospitality professional with expertise in front desk management and training. Known for facilitating seamless communication and resolving guest issues to ensure exceptional service and satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Wyndham Garden
Appleton, WI
08.2025 - Current
- Managed reservations and check-ins using hotel management software.
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Responded to guest inquiries, providing information about amenities and services.
- Processed payments accurately and efficiently at the front desk.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Handled guest complaints professionally, resolving issues to enhance satisfaction.
- Assisted in preparing daily reports on occupancy and revenue trends.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Parts Picker
Bergstrom Automotive
Neenah, WI
12.2024 - 07.2025
- Operated warehouse equipment to efficiently pick and organize automotive parts for distribution.
- Maintained accurate inventory records using inventory management systems.
- Collaborated with team members to streamline picking processes and enhance productivity.
- Inspected parts for quality assurance before shipment to ensure customer satisfaction.
- Monitored safety protocols within the warehouse environment, contributing to a safe workplace.
- Assisted in conducting regular inventory audits, identifying discrepancies and adjusting stock levels accordingly.
- Expedited urgent orders by prioritizing tasks effectively within daily work schedules, ensuring timely delivery of critical components.
- Resolved issues related to incorrect or damaged parts quickly, minimizing delays in customer order fulfillment processes as much as possible.
- Prepared shipments accurately using appropriate packaging materials, preventing damage during transit while maintaining cost-effectiveness measures.
File Clerk
Bergstrom Automotive
Appleton, WI
12.2022 - 12.2024
- Organized and maintained file systems to ensure quick retrieval of documents.
- Conducted regular audits of files to maintain data integrity and compliance standards.
- Collaborated with departments to support various administrative tasks as needed.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Fox Valley Technical College
Appleton, WISkills
- Problem-solving skills
- Listening skills
- Guest services
- Hospitality service expertise
- Training and mentoring
- Property management systems
- Safety and security procedures
- Front desk management
Timeline
Front Desk Representative
Wyndham Garden
08.2025 - Current
Parts Picker
Bergstrom Automotive
12.2024 - 07.2025
File Clerk
Bergstrom Automotive
12.2022 - 12.2024
Associate of Science - Hotel, Motel, And Restaurant Management
Fox Valley Technical College