LISSETH DAVILA
Miami,FL
Summary
Driven professional with extensive experience in customer service and management, notable Excelled in conflict resolution and time management, enhancing passenger safety and satisfaction. Demonstrated proficiency in Amadeus System and Microsoft Office, achieving operational efficiency. Skilled in airport safety protocols and customer service management, consistently delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Passenger Service Assistant
LATAM Airlines
04.2024 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Customer Service Representative
AVIANCA AIRLINES
10.2021 - 03.2024
- Expertly handle check in, reservations, and ticketing with proficiency in Amadeus System
- Efficiently process baggage and manage gate operations such as jet bridge handle, passenger arrivals and boarding process
- Assist special passengers, enhancing their travel experience with AVIANCA
- Accurately close daily sales reports, demonstrating analytical skills and attention to detail through Microsoft Office.
Assistant Manager Takeout
SERGIO'S RESTAURANT
08.2020 - 09.2021
- Managed customer interactions, both in-person and over the phone, ensuring a high level of service
- Handled cash transactions and processed payments and refunds effectively
- Resolved customer disputes regarding orders and payments, enhancing customer satisfaction
- Prepared comprehensive daily reports using Excel, improving operational efficiency
- Coordinate routes and task daily for each take out employee.
Education
Computer Programming Associate - Computer Software And Media Applications
Miami Dade College
Skills
- Time management expertise
- Conflict resolution techniques
- Airport Safety Protocols
- Customer Service Management
- Patience and Tolerance
Timeline
Passenger Service Assistant
LATAM Airlines
04.2024 - Current
Customer Service Representative
AVIANCA AIRLINES
10.2021 - 03.2024
Assistant Manager Takeout
SERGIO'S RESTAURANT
08.2020 - 09.2021
Computer Programming Associate - Computer Software And Media Applications
Miami Dade College
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