Summary
Overview
Work History
Education
References
Timeline
Generic

Lissette Fernandez

Coral Springs,FL

Summary

With a diverse background in sales, portfolio management, and loan origination, I bring a unique perspective to all areas of the business. Experienced in growing revenue and doing what it takes to exceed company goals while ensuring excellent client satisfaction.

Active NMLS

Overview

12
12
years of professional experience

Work History

Loan Matching Specialist

AmOne QuinStreet
07.2022 - Current
  • Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
  • Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
  • Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
  • Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.

Executive Mortgage Banker

Rocket Mortgage
08.2019 - 07.2022
  • Communicates professionally and clearly to clients when explaining available loan products
  • Performed and remained in the top 10% of production month over month.
  • As appropriate and allowed, collect pertinent information from client. Performs and sends all paperwork as necessary and provides excellent customer service and follow up. Partners with internal operations to consistently produce clean files
  • Presents mortgages in accordance with all regulations and training
  • Maintains high level of accountability for results and metrics
  • Exceeded goals through effective task prioritization and great work ethic

Mortgage Loan Officer

PHH Mortgage
08.2018 - 08.2019
  • Presents mortgages in accordance with all regulations and training
  • Explain to clients over the phone on how to complete applications, ensuring all paperwork and signatures needed to process the mortgage are collected timely and accurately
  • Maintains high level of accountability for results and metrics
  • Explained very technical financial information to applicants in easy to understand language.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Senior Asset Manager

Bayview Asset Management
08.2012 - 08.2018
  • Managed the foreclosure process for a large portfolio by developing strategies to reduce timelines and prevent delays.
  • Assisted in developing department specific policies and procedures to maximize performance and create alignment with company objectives.
  • Managed preferred attorney networks and created partnerships that aligned strategic initiatives and drove resolutions.
  • Handled complex litigation and made prudent business decisions according to delegate authority in order to minimize loss and maximize returns.
  • Oversee and monitor servicer and third party vendor relationships through reporting, analysis, and weekly meetings. Escalated any high level findings or themes to investor.
  • Analyzed large amounts of data and uncovered trends/thematic issues to improve overall execution on a monthly basis.
  • Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors.

Senior Loan Processor

Amerihope Alliance Legal Services
8 2008 - 8 2012


  • Coordinated closing process with attorneys, title companies and government clerks.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Handled any conditions sent from underwriting departments.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.

Education

Florida Atlantic University , Finance
Boca Raton, FL
01.2008 - 2013.05

Coral Springs Fire Academy
Coral Springs, FL
01.2007 - 2008.05

Spanish River High School
Boca Raton, FL
01.2003 - 2007.05

References

Available upon request.

Timeline

Loan Matching Specialist

AmOne QuinStreet
07.2022 - Current

Executive Mortgage Banker

Rocket Mortgage
08.2019 - 07.2022

Mortgage Loan Officer

PHH Mortgage
08.2018 - 08.2019

Senior Asset Manager

Bayview Asset Management
08.2012 - 08.2018

Florida Atlantic University , Finance
01.2008 - 2013.05

Coral Springs Fire Academy
01.2007 - 2008.05

Spanish River High School
01.2003 - 2007.05

Senior Loan Processor

Amerihope Alliance Legal Services
8 2008 - 8 2012

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Lissette Fernandez