Li Xin Pan
North Tonawanda,NY
Summary
Diligent student familiar with fast paced and high-volume work environments. Excellent when working under pressure and great service abilities. Desiring to build long term and stable career. Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front End Manager
Panxin Express
North Tonawanda, NY
11.2022 - Current
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Assisted in taking orders, preparing food, and delivering food to customers in a timely manner.
- Inspected dining room areas and bathrooms for cleanliness including wiping down tables, chairs, windowsills, counters, shelves, etc.
- Processed takeout orders correctly while providing accurate information about the order status.
- Delivered exceptional guest service with friendly and helpful attitude.
- Processed payments via cash, credit card and gift card and returned accurate coin and bills.
- Rolled silverware, restocked dishes and filled condiments during less busy periods.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Front End Manager
Lin BBQ and Grill
North Tonawanda, NY
08.2016 - 10.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Along with all the experience listed at Panxin Express
Sales Associate
Seven Eleven
Tonawanda, NY
05.2024 - Current
Education
Some College (No Degree) - Mathematics
University At Buffalo
Buffalo, NYSkills
- Cash Handling
- Financial Reporting
- Price Verification
- Customer Service
- Fluent In English And Chinese
- Food Running
- Dining Room Service
- Table Bussing
- Order Management
- Point Of Sale (Pos) System Operations
- Bill Computation
- Complaint Resolution
- Take-Out Service
- Hospitality And Accommodation
Languages
English
Professional
Chinese (Mandarin)
Limited
History
- I have been in the restaurant industry for more than half of my life due to my parent's businesses. I have been involved in the business aspect of a restaurant, including stocking, billing, finances, along with the service aspect. I am a very well-rounded individual with both work experience and the pursuit of higher education.
Timeline
Sales Associate
Seven Eleven
05.2024 - Current
Front End Manager
Panxin Express
11.2022 - Current
Front End Manager
Lin BBQ and Grill
08.2016 - 10.2022
Some College (No Degree) - Mathematics
University At Buffalo
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