Liz Lopez
North Augusta,SC
Summary
Accomplished Franchise Owner and Manager with a proven track record at SUBWAY® Restaurants and Augustine Casino, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and loyalty, effectively managed budgets to meet financial targets, and led high-quality staff training, demonstrating exceptional time management and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Manager
SUBWAY®Restaurants
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Franchise Owner
SUBWAY®Restaurants
04.2014 - 09.2018
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
Manager of Operations
Augustine Casino
03.2000 - 11.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
GED -
Coachella Valley High School
Thermal, CA06.1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Manager
SUBWAY®Restaurants
12.2019 - Current
Franchise Owner
SUBWAY®Restaurants
04.2014 - 09.2018
Manager of Operations
Augustine Casino
03.2000 - 11.2010
GED -
Coachella Valley High School