Vanessa Proctor
Rowlett,TX
Summary
Dedicated and customer-focused professional with 31 years of experience delivering exceptional customer service in fast-paced environments. Proven ability to multitask, work efficiently under pressure, and collaborate effectively with diverse teams to achieve organizational goals. Skilled at building positive customer relationships, resolving concerns with professionalism, and maintaining a welcoming and productive work environment. Adaptable, dependable, and committed to providing outstanding service while utilizing a broad range of skills and experience to contribute to team success.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Bartender Shift Manager
Nate's Seafood and Steakhouse
Addison, TX
10.2020 - 03.2026
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Scheduled shifts effectively, maintaining adequate staffing during peak hours to enhance service efficiency.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Translation between back of house and front of house to resolve scheduling conflicts
Managing Bartender
Wizard's Sports Cafe
Richardson, TX
02.2010 - 03.2020
- Trained and mentored junior bartenders, enhancing team performance and customer satisfaction.
- Developed innovative cocktail recipes, attracting new clientele and increasing bar revenue.
- Achieved timely payroll completion through effective management of payroll systems. Optimized payroll processes to enhance operational efficiency. Resolved payroll issues promptly, leading to improved employee satisfaction.
- Established relationships with suppliers to negotiate favorable pricing on ingredients and supplies.
- Coordinated special events, effectively managing logistics and staffing for optimal execution.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Handled credit card chargebacks
Bartender Shift Manager
Razzoo's Cajun Cafe
Dallas, TX
09.1995 - 02.2010
- Supervised daily bar operations, maintained efficient workflow and provided exceptional customer service.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Oversaw food preparation processes to maintain quality and safety standards. Coordinated kitchen staff to streamline meal production. Implemented efficient food handling practices to enhance service delivery.
- Executed meticulous preparation of credit card and cash handling to support financial accuracy and accountability.
- Assisted in organizing server schedules to maximize efficiency. Coordinated server time slots to support operational needs. Facilitated server allocation to meet project timelines.
Education
High School Diploma -
Plano East Senior High
Plano, TX05.1998
Skills
- POS system operation
- Inventory management
- Bar sanitation practices
- Upselling strategies
- Customer service
- Handling difficult customers
- Staff coordination
- Basic accounting
- Bilingual
- Service-oriented mindset
- Dependable team player
- Positive demeanor
- Personable interaction
Certification
- TABC
- Food Handlers
- Medical interpreting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender Shift Manager
Nate's Seafood and Steakhouse
10.2020 - 03.2026
Managing Bartender
Wizard's Sports Cafe
02.2010 - 03.2020
Bartender Shift Manager
Razzoo's Cajun Cafe
09.1995 - 02.2010
High School Diploma -
Plano East Senior High