Lizardo Betancourt
San Antonio,TX
Summary
Dynamic leader with a proven track record at Andretti Indoor Karting & Games, excelling in operations management and staff development. Spearheaded sales strategy implementation, leading to top individual sales achievements company wide. Skilled in multitasking and complaint resolution, mentoring teams to exceed sales quotas while fostering a collaborative environment. Expertise in both hard (sales training) and soft (team mentoring) skills, enhancing organizational performance.
Overview
12
12
years of professional experience
Work History
Team Lead
Andretti Indoor Karting & Games
08.2022 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals (Event Sales, Admissions, Kitchen, Security, Maintenance).
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Trained new team members by relaying information on company procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Petty Officer Third Class
US Navy
12.2014 - 01.2018
- Mentored and supervised 10 personnel within unit, providing positive guidance for professional and personal development.
- Operated and maintained millions worth of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
- Self-motivated, with a strong sense of personal responsibility..
- Skilled at working independently and collaboratively in team environments.
Night Shift Supervisor
SUBWAY®Restaurants
09.2012 - 12.2013
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned team members with specific daily tasks and responsibilities.
- Trained staff members to perform inventory management, customer service and maintenance.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions, and concerns.
Education
Associate of Arts - History Teacher Education
San Diego Mesa College
San Diego, CA08.2021
Skills
- Staff Development
- Sales Training
- Multitasking Abilities
- Sales Strategy Implementation
- Operations Management
- Complaint resolution
- Account Management
- Sales Quota Achievement
Accomplishments
- Two time "Employee Of The Month" award.
- Five perfect 100% Mystery/Secret shopper audits.
- Top (individual) monthly sales since hired date.
Languages
Spanish
Full Professional
Timeline
Team Lead
Andretti Indoor Karting & Games
08.2022 - Current
Petty Officer Third Class
US Navy
12.2014 - 01.2018
Night Shift Supervisor
SUBWAY®Restaurants
09.2012 - 12.2013
Associate of Arts - History Teacher Education
San Diego Mesa College
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