Susan Muldowney
Chicago,IL
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
6
6
years of professional experience
Work History
Crew Member
Trader Joe's
Chicago, IL
09.2018 - Current
- As a section leader, I lead inventory management by stocking shelves, organizing merchandise, and tracking sales data.
- Engaged positively with each customer by identifying their needs and providing assistance with product selection.
- Assisted customers with disabilities while they were shopping to ensure they had a great customer experience.
- When merchandise did not meet our standards but was safe to eat, I processed their donation ensuring the food was not wasted.
- Customer questions, problems, and complaints were handled with professionalism and proper customer service standards for the Trader Joe's brand.
- Successfully trained new employees on company policies, procedures, and safety protocols.
- Unloaded and inventoried daily shipments from delivery trucks accurately and on time.
- As a section leader, I wrote multiple orders daily to replenish our merchandise, ensuring accurate stock level for the section's needs.
- I assisted other section leaders, when needed, by writing orders, stocking shelves, and promoting merchandise.
Education
Bachelor of Science - Acoustics
Columbia College Chicago
Chicago, IL12-2024
Skills
- Customer Service
- Time Management
- Safety
- Teamwork and Collaboration
- Problem-Solving
- Product Knowledge
- Complaint resolution
- Data Entry and Collection
- Researching
- Typing proficiency
Timeline
Crew Member
Trader Joe's
09.2018 - Current
Bachelor of Science - Acoustics
Columbia College Chicago
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