Lobel Diallo
Lilburn,GA
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record in enhancing customer experiences and operational efficiency. Recognized for leadership in coordinating daily operations and training staff in patient access services.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Patient Access Team Lead
Northside Hospital
Lawrenceville, Georgia
03.2024 - Current
- Supervised patient access operations for efficient appointment scheduling.
- Trained new staff on registration and insurance verification processes.
- Coordinated daily workflows to ensure optimal patient flow and satisfaction.
- Assisted patients with insurance inquiries and financial counseling services.
- Managed electronic health records to maintain accurate patient information.
- Collaborated with clinical teams to streamline patient admission procedures.
- Resolved patient issues promptly to enhance overall customer service experience.
- Coordinated, monitored and evaluated the daily operations of the department.
- Reviewed monthly financial statements to ensure accuracy of payments received from third party payers.
- Provided leadership and guidance to Patient Access staff.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Monitored billing processes to ensure accuracy of information entered into system databases.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Counselled patients on potential financial liabilities and payment requirements.
- Reported liabilities and risk management concerns to supervisor for review.
Patient Access Representative
Children Healthcare of Atlanta
Atlanta, GA
01.2023 - 03.2024
- Collected patient information and verified insurance details efficiently.
- Coordinated appointment scheduling for various pediatric services.
- Assisted patients with registration processes and documentation requirements.
- Managed electronic health records for accuracy and compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
Administrative Assistant
US EMBASSY KINGSTON, JAMAICA
Kingston
05.2019 - 03.2023
- Managed appointment scheduling for diplomats and staff within the embassy.
- Coordinated travel arrangements for official visits and diplomatic missions.
- Served as primary point of contact for inquiries from visitors and stakeholders.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Executive Assistant
US EMBASSY SOUTH AFRICA
PRETORIA , SOUTH AFRICA
01.2014 - 01.2019
- Managed daily scheduling for senior officials and diplomatic staff.
- Coordinated travel arrangements and itineraries for embassy personnel.
- Prepared and organized official correspondence and documentation.
- Facilitated communication between departments and external stakeholders.
- Supported the onboarding process for new employees at the embassy.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Prepared invoices and drafted memos for executives.
Language Interpreter
PACIFIC INTERPRETER
ATLANTA , GA
01.2010 - 12.2013
- Provided real-time interpretation for medical, legal, and business settings.
- Maintained confidentiality while handling sensitive information during sessions.
- Utilized advanced technology tools for remote interpretation services.
- Adapted quickly to varying dialects and cultural nuances in conversations.
- Ensured accuracy and consistency in messaging during multilingual interactions.
- Translated conversations between English and foreign language speakers.
- Provided support to interpreters through mentoring and coaching initiatives.
- Performed administrative tasks associated with scheduling appointments for clients requiring interpretation services.
- Collaborated with colleagues to ensure accurate translations of documents and materials.
- Conducted research on language usage, regional dialects, and cultural differences as needed.
- Informed clients about the importance of cultural sensitivity when working with diverse populations.
- Participated in professional development activities such as seminars and workshops.
- Interpreted verbal instructions accurately in both languages.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
Medical Assistant
Emory University Hospital
ATLANTA , GA
01.2009 - 02.2012
- Assisted physicians during examinations and procedures for patient care.
- Managed patient scheduling, ensuring optimal appointment flow and efficiency.
- Obtained and recorded patient medical histories for accurate assessments.
- Educated patients on treatment plans and health maintenance strategies.
- Maintained cleanliness and organization of medical equipment and work areas.
- Coordinated with insurance companies for patient billing inquiries and processing.
- Supported front office functions, including answering phones and managing documentation.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Internment Resettlement Specialist
Refugee Resettlement and Immigration Services
Atlanta , ga
01.2006 - 01.2009
- Facilitated refugee orientation sessions to explain rights and available services.
- Coordinated case management for individuals seeking resettlement assistance.
- Managed documentation and compliance for immigration processes effectively.
- Organized cultural orientation sessions for newly arrived refugees, introducing them to local customs and laws.
- Evaluated applications for refugee status according to relevant policies and procedures.
- Arranged transportation for refugees traveling from one country to another.
- Monitored case progress, ensuring that all activities are completed within established deadlines.
- Conducted training to improve troops' abilities.
- Translate leasing agreements.
- Schedule medical appointments.
- Inspect houses for readiness.
Education
Associate of Arts - Early Childhood Care And Education
Georgia Piedmont Technical College
Clarkston, GA08-2017
Associate of Science - MEDICAL ASSISTANT
AMERICAN PROFESSIONAL INSTITUTE
DECATUR01-2009
High School Diploma -
LYCEE DE ROSSO
07-2002
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Customer service
- Strong leadership
- Patient registration
- Patient check-in
- Referral coordination
Certification
MEDICAL ASSISTANT
Timeline
Patient Access Team Lead
Northside Hospital
03.2024 - Current
Patient Access Representative
Children Healthcare of Atlanta
01.2023 - 03.2024
Administrative Assistant
US EMBASSY KINGSTON, JAMAICA
05.2019 - 03.2023
Executive Assistant
US EMBASSY SOUTH AFRICA
01.2014 - 01.2019
Language Interpreter
PACIFIC INTERPRETER
01.2010 - 12.2013
Medical Assistant
Emory University Hospital
01.2009 - 02.2012
Internment Resettlement Specialist
Refugee Resettlement and Immigration Services
01.2006 - 01.2009
Associate of Arts - Early Childhood Care And Education
Georgia Piedmont Technical College
Associate of Science - MEDICAL ASSISTANT
AMERICAN PROFESSIONAL INSTITUTE
High School Diploma -
LYCEE DE ROSSO