Logan Bitters

• Manage and grow a personal book of business by developing long-term client relationships and repeat buyers
• Consistently exceed monthly sales targets through consultative selling and needs-based solutions
• Serve as the primary point of contact from initial inquiry through post-sale follow-up, ensuring customer satisfaction and retention
• Conduct in-depth needs assessments, product demonstrations, financing coordination, and contract execution
• Collaborate with finance, service, and sales leadership to deliver a seamless end-to-end customer experience
• Contributed to dealership’s continued recognition as the #1 Ford dealership in Wisconsin for 3 consecutive years

Account Management Skills Demonstrated:

• Client retention
• Relationship building
• Pipeline management
• Negotiation
• Cross-functional collaboration

• Oversaw daily operations for customer order fulfillment, delivery coordination, and issue resolution
• Acted as liaison between customers, contractors, vendors, and internal teams to ensure on-time, accurate delivery
• Managed B2B customer accounts, addressing order changes, scheduling adjustments, and service concerns
• Built strong professional relationships through proactive communication and follow-up
• Led and coached team members to improve service efficiency and customer satisfaction

Account Management Skills Demonstrated:

• B2B account support
• Customer communication
• Problem resolution
• Operational coordination

• Supported store and vendor relationships by coordinating inbound freight and resolving delivery discrepancies
• Frequently selected to act as Department Manager during absences, overseeing staff and daily operations
• Mentored new hires and supported training, onboarding, and performance development
• Completed Menards’ Preparing for Advancement (PFA) leadership program
• Recognized with Employee of the Month awards multiple times for performance and reliability

Account Management Skills Demonstrated:

• Process improvement
• Leadership
• Conflict resolution

• Maintained accurate shipment records, ensuring compliance with logistics and reporting requirements
• Supported high-volume distribution operations through order staging, loading, and fulfillment
• Worked extended hours (60+ per week) to support staffing shortages and meet customer delivery deadlines