QuickBooks
Nicole Ziegler
Medical Assistant
Tyner,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Patient-focused, attention to detail with over 10 years of experience in providing administrative support and healthcare services to the public.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Medical Assistant
ECU Health Family Medicine - Hertford
2 2016 - Current
- Customer Service: greeting patients, assisting patients with check in and out process, answering multi-phone lines, directing patients to the right care for each situation, & maintaining positive and calm environment for patients and staff
- Created weekly schedule
- Clinical: Perform venipuncture, injections, & finger sticks in office
- Prep patients for exam & procedures
- Monitor vital signs
- Record, update, & result patient information correctly and efficiently
- Assisted with prescription refills & questions
- Maintained confidentiality in compliance with HIPPA
- Assisted with ordering products, supplies, & medications
- Verified inventory
- Balancing cash drawer daily, responsible for deposits, filing, and faxing confidential documents
- Distributed mail through office to appropriate recipients
- Maintained requests for medical records and providing records/forms for individuals or companies
- Scan confidential files for providers, patients, and staff
- Updated patient's chart with accurate information as needed.
Medical Assistant
Chowan Chiropractic
04.2006 - 02.2008
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Performed medical records management, including filing, organizing and scanning documents
- Verified patient insurance coverage and collected required co-payments
- Developed x-rays
- Assisted provider with patient therapy and patient care.
Licensed Insurance Agent
Nationwide Insurance, Bembridge Insurance Agencies
09.2014 - 02.2016
- Licensed Insurance Agent: provided customer service with home owner & automobile insurance
- Customer Service: greeting customers, answering multi-phone lines, assisting customers with insurance claims, payments, & binding of auto & homeowners insurance, Balancing cash drawer daily & filing or faxing documents in a timely manner
- Confirmed claim submissions to adhere to insurance policies & directed to appropriate staff members.
Bookkeeper / Office Manager
Southeastern Pools, Inc.
04.1998 - 11.2008
- Managed account payables & account receivables, processed payroll, handled deposits, collected payments, reconciled & balanced bank accounts
- Proposal writing, filing reports & documents, assisted with scheduling appointments, assisted with subcontractors for job developments, & obtained permits for construction purposes
- Received & distributed faxes and mail in a timely manner
- Screened telephone calls, inquires, and directed them as appropriate
- Operated hazardous materials & maintained storage of those materials
- Operated cash register to process cash, check, & credit card transactions
- Received incoming shipments & reviewed contents against purchase orders.
Education
Associate Degree in General Education -
College of The Albemarle
Elizabeth City, NC05.2022
Medical Billing & Coding Specialist
Pitt Community College
Winterville, NC05.2026
Skills
Microsoft Office: Word, Excel, & PowerPoint
EMR software (Electric Medical Records) Epic software
Time management & Multi-Tasker
Dedicated team player
Project Management
Medical Records Management
HIPAA Compliance
Medical office administration
Prior Authorization & Referral Coordinator
Certification
SPICE certified (Statewide Program for Infection Control & Epidemiology)
Project Management Certificate
CPR certified
Project Planning Certificate
References
- Madeline Winslow, FNP-C, Nurse Practitioner, Sentara Family Medicine, (252) 333-6260
- Lorna Forehand, Practice Manager, ECU Health Internal Medicine, (252) 482-6310
- Frank Weeks, Owner, Southeastern Pools, Inc., (252) 619-8965
Timeline
Licensed Insurance Agent
Nationwide Insurance, Bembridge Insurance Agencies
09.2014 - 02.2016
Medical Assistant
Chowan Chiropractic
04.2006 - 02.2008
Bookkeeper / Office Manager
Southeastern Pools, Inc.
04.1998 - 11.2008
Medical Assistant
ECU Health Family Medicine - Hertford
2 2016 - Current
Associate Degree in General Education -
College of The Albemarle
Medical Billing & Coding Specialist
Pitt Community College
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