Lona O'Rourke-Brown
Deerfield Beach,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
General Manager
City Fish Market
04.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Server/Bartender/Private Event Manager
Chops Lobster Bar
03.2007 - 04.2022
- Coordinated florists, photographers, and musicians for events.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Bartender
Harvest Seasonal Grill & Wine Bar
12.2016 - 12.2018
- Prepared garnishes by evenly slicing and pitting fruits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Associate of Arts - General
Palm Beach State College
Lake Worth, FLAssociate of Science - Nursing Science
Palm Beach State College
Lake Worth, FL12.2016
Licenses & Certifications
06.2020
Skills
- Staff Training
- Labor Cost Controls
- Total Quality Management
- Employee Scheduling
- Verbal and Written Communication
- Staff Development
- Time Management
- Communication Skills
- Staff Motivation
- Event Management
- Leadership
Timeline
General Manager
City Fish Market
04.2022 - Current
Bartender
Harvest Seasonal Grill & Wine Bar
12.2016 - 12.2018
Server/Bartender/Private Event Manager
Chops Lobster Bar
03.2007 - 04.2022
Associate of Arts - General
Palm Beach State College
Associate of Science - Nursing Science
Palm Beach State College
Licenses & Certifications
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