Loni Longtine
Howell,Michigan
Summary
Bringing 15 years of customer service and in-home caregiving experience, focused on transitioning to a Rating Specialist position in Commercial Lines Service Operations. Track record includes resolving intricate workplace challenges and boosting customer satisfaction. Strong adaptability to dynamic environments and high-pressure scenarios.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
University of Michigan
Ann Arbor, MI
04.2024 - Current
- Gathered and verified demographic, guarantor, and insurance details from patients, parents, or guardians through structured interviews.
- Resolved insurance eligibility issues using online tools to prevent claim rejections or over-payments.
- Prioritized high-level customer service by addressing patient concerns with a patient-centered approach.
- Engaged with insurance companies and cross-departmentally to rectify patient-related challenges.
- Achieved accuracy in data entry vital for comprehensive patient records management.
- Demonstrated critical thinking and analytical abilities in identifying and resolving complex insurance issues.
Hospitality Professional
Cleary's Pub
Howell, MI
05.2017 - Current
- -Tasked with managing a team of colleagues including: scheduling, conflict resolution, and team building
- -Responsible for training new staff members to meet standards of store operation
- -Collaborative contact with customers, vendors, and colleagues
- -Maintained best-practice guidelines for customers with special needs, dietary restrictions, allergies, and mobility issues.
Patient Data Entry
APEX Rehabilitation Consultants
Brighton, MI
01.2021 - 09.2022
- -Temporary contractual position
- -I assisted in converting all patients to their new EMR system.
- -Transfer of patient data from one electronic medical system to updated system and updated billing information.
- Old system: Datacare
- New system: Theramanager
Hospitality Professional
Adam Merkel Restaurants
Howell, MI
06.2015 - 05.2017
- -Two plus years' experience providing excellent customer service to guest at fine dining establishments.
- -Well versed in wine and spirits with proven ability to work well under pressure.
- -Anticipated guest needs, ascertain satisfaction, and responded urgently and appropriately to guest concerns.
- -I also helped open up three AMR restaurants. Mr. B's, Diamonds, and Cello's.
Caregiver- Assistant Manager
Just Like Home AFC
Howell, MI
01.2014 - 04.2016
- -Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- -Helping residents take prescribed medication.
- -Treating residents as family and making them as comfortable and happy as possible.
Sales Clerk Assistant Manager
Joann's Fudge Of Mackinac Island
Mackinaw City, MI
06.2008 - 10.2014
- Oversaw daily operations, ensuring high standards of service and adequate staff support.
- Handled all aspects of POS system operations, including processing payments and refunds.
- Restocked merchandise and maintained inventory accuracy while offering top-notch customer service.
- Contributed to enhanced customer loyalty, driving repeat business growth.
Education
Special Education - undefined
Lansing Community College
Lansing, MISkills
- Active listening
- Effective communication
- Customer advocacy
- Team collaboration
- Time management
- Attention to detail
Timeline
Patient Registration Specialist
University of Michigan
04.2024 - Current
Patient Data Entry
APEX Rehabilitation Consultants
01.2021 - 09.2022
Hospitality Professional
Cleary's Pub
05.2017 - Current
Hospitality Professional
Adam Merkel Restaurants
06.2015 - 05.2017
Caregiver- Assistant Manager
Just Like Home AFC
01.2014 - 04.2016
Sales Clerk Assistant Manager
Joann's Fudge Of Mackinac Island
06.2008 - 10.2014
Special Education - undefined
Lansing Community College