Lonnie Burgess
Greenville,TX
Summary
7-Year Military Veteran who received multiple awards and accommodations for exemplary service and leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Papa John's
04.2022 - Current
- Provided highest quality products to consumers
- Ensured highest level of customer service
- Handled any and all customer complaints in a timely and professional manner
- Nightly inventory
- Weekly Schedule Formation
- Hiring and discipline of employees
- Proper money handling procedures
- Proper merchandise ordering
- Maintained maintenance of building and equipment.
General Manager
Dairy Queen
10.2021 - 04.2022
- Managed a number of employees through daily task
- Ensured proper cleaning and sanitation techniques
- Daily Inventory count
- Daily Money/Safe count
- Proper Money handling and Deposit dropoff
- Provided the highest quality product to customers in a timely manner.
Overnight Stocker
Walmart
03.2021 - 10.2021
- Oversaw the rotation of product
- Ensured pallets were deconstructed in a timely manner
- Delegated task to a number of employees to provide for timely accomplishment of task.
Manager
Soulmans BBQ
10.2020 - 03.2021
- Handled the daily counts
- Handled day-to-day operations
- Handled opening duties such as making sure the deposits made it to the bank, setting the lobby up for prime customer experience
- Provided guidance to staff members on new procedures and policies
- Fielded telephone calls and complaints from customers
- Responsible for achieving sales and profit goals
- Ensured adequate staffing and recruitment to meet the needs of the business
- Coordinated maintenance of the facility.
Assistant General Manager
Dairy Queen
01.2020 - 10.2020
- Assist the General manager in day to day operations
- Counted each and every drawer plus the safe every single night and in between shifts to make sure they were accurate, provided the best customer service possible and made sure my crew did so as well, led a crew of usually 8 people, made sure each and every order came out quickly and correctly and if there was a mistake I took care of it personally, nightly inventory.
General Manager
Dairy Queen
06.2019 - 01.2020
- Provided guidance to staff members on new procedures and policies
- Fielded telephone calls and complaints from customers
- Responsible for achieving sales and profit goals
- Ensured adequate staffing and recruitment to meet the needs of the business
- Coordinated maintenance of the facility.
Assistant Manager
Dairy Queen
06.2017 - 07.2019
- Counted each and every drawer plus the safe every single night and in between shifts to make sure they were accurate, provided leadership and training to crews of up to 14 employees, helped to train other managers and employees in all positions.
Deli Associate
Walmart
01.2017 - 06.2017
- Assisting in day to day operations, customer service, food handling and preparation
Customer Service Representative
FAST FUELS
08.2016 - 06.2017
- Customer service, money management
Customer Service Representative/Cook
Krispy Krunchy Chicken
08.2016 - 06.2017
- Food handling, food preparation, maintain appropriate cleanliness standards
Education
Trade school certification -
Aviation Logistics School
Fort Eustis, VA04.2007
Skills
- Sales
- Scheduling
- Team Building
- Inventory Management
- Payroll
- Operations
- Management Experience (10 years)
- Logistics
- Team Management
- Food Handling
- Operations Management
- Forecasting
- Recruiting
- Conflict resolution
- Training & development
- Critical thinking
- 70 WPM typing
- Adept multi-tasker
- Organized
- Branding
- Operations Oversight
- Staff Supervision
- Quality Management
- Business Administration
Military Service
Army, United States, Aviation, Specialist, 09/2006, 04/2013
Certification
- ServSafe
- Driver's License
Timeline
General Manager
Papa John's
04.2022 - Current
General Manager
Dairy Queen
10.2021 - 04.2022
Overnight Stocker
Walmart
03.2021 - 10.2021
Manager
Soulmans BBQ
10.2020 - 03.2021
Assistant General Manager
Dairy Queen
01.2020 - 10.2020
General Manager
Dairy Queen
06.2019 - 01.2020
Assistant Manager
Dairy Queen
06.2017 - 07.2019
Deli Associate
Walmart
01.2017 - 06.2017
Customer Service Representative
FAST FUELS
08.2016 - 06.2017
Customer Service Representative/Cook
Krispy Krunchy Chicken
08.2016 - 06.2017
Trade school certification -
Aviation Logistics School