Lorali Downes
Kailua Kona,HI
Summary
Detail-oriented professional with extensive experience in customer assistance and team collaboration. Known for effectively managing transactions and maintaining a clean, organized environment, contributing to seamless store operations and enhanced customer satisfaction.
Overview
24
24
years of professional experience
Work History
Cashier
Island Naturals
Kailua, Hawaii
11.2025 - Current
- Processed customer transactions using point-of-sale system.
- Assisted customers with product inquiries and selections.
- Maintained clean and organized checkout area for efficiency.
- Handled cash, credit, and gift card payments accurately.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves and replenished merchandise as needed.
- Resolved customer complaints with empathy and professionalism.
- Supported promotional displays to enhance product visibility.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Licensed dispensing optician
Lorali’s Optical
Bellevue, Washington
01.2012 - 09.2026
- Store owner and sales person.
- traveled to Italy and Japan for product
- helped in store eye doctor with her clients
Ottica Seattle
Co owner Ottica Seattle
Seattle, Washington
05.2002 - 12.2012
- co-owned business, overseeing operations and strategic direction
- managed team of 6, ensuring effective collaboration and productivity
- sourced products in Italy and Japan annually, strengthening supplier relationships
Education
Licensed Dispensing Optician - Vision
Optician Training
Seattle, WA06-2004
Skills
- Customer assistance
- Team collaboration
- Interpersonal communication
- Continuous learning
- Work ethic
Timeline
Cashier
Island Naturals
11.2025 - Current
Licensed dispensing optician
Lorali’s Optical
01.2012 - 09.2026
Ottica Seattle
Co owner Ottica Seattle
05.2002 - 12.2012
Licensed Dispensing Optician - Vision
Optician Training