Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorelei Villandre

Spokane

Summary

Dynamic leader with proven expertise in sales strategies and customer service, honed at Banana Republic and Ben & Jerry's. Excelled in driving company success through meticulous sales analysis and employee development, achieving significant business improvements. Skilled in fostering team motivation and leveraging data for informed decision-making, all while maintaining a keen attention to detail.

Overview

5
5
years of professional experience

Work History

Sales Floor Manager

Banana Republic
04.2024 - Current
  • Trained and supported sales force with closing deals.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Set sales goals and tracked progress using Microsoft applications.
  • Implemented loss prevention policies to minimize shrinkage and protect company assets.
  • Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
  • Partnered with cross-functional departments such as merchandising and logistics ensuring seamless operations and increased sales efficiency.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Store Manager

Ben & Jerry's
08.2019 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

High School Diploma -

Medical Lake High School
Medical Lake, WA
06-2020

Skills

  • Sales strategies
  • Employee scheduling
  • Sales analysis
  • Expense tracking

Timeline

Sales Floor Manager

Banana Republic
04.2024 - Current

Store Manager

Ben & Jerry's
08.2019 - 04.2024

High School Diploma -

Medical Lake High School

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Lorelei Villandre