Lorelei Wessendorf
Dayton,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Restaurant Shift Manager
Wendy's
Dayton, OH
06.2021 - 02.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Kept employees operating productively and working on task to meet business and customer needs.
General Manager
House Of Ravenwood
Yellow Springs, OHIO
07.2005 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Responsible for cash handling, including deposits, counting down drawers and verifying, assisting in running registers as needed,
- Was responsible for ordering new product and inventory control.
- Helped implement a online ordering platform for the store and promoted the store via social media during Covid-19 shutdown.
- Managed product placement and display windows.
- Ensured that all local and state labor laws were followed.
- Supervised hiring new employees and their training.
Education
No Degree - Nursing
Kettering School of Medical Arts
Kettering, OHHigh School Diploma -
Coosa County Central High Schhol
Hanover, Alabama06.1993
Skills
- Recruitment and Hiring
- Delegating Assignments and Tasks
- Labor and Overhead Cost Estimation
- Staffing and Sales Reporting
- Managing Deliveries
- Inventory Management
- Documentation and Recordkeeping
- Problem Solving
- Customer Retention
- Reliable and Responsible
- Critical Thinking
- Work Planning and Prioritizing
Timeline
Restaurant Shift Manager
Wendy's
06.2021 - 02.2022
General Manager
House Of Ravenwood
07.2005 - 08.2021
No Degree - Nursing
Kettering School of Medical Arts
High School Diploma -
Coosa County Central High Schhol