Summary
Overview
Work History
Education
Skills
Awards
Affiliations
References
Timeline
Generic

Loren Hanson

Huntington Beach,CA

Summary

Customer Relationship Manager with extensive experience in customer service and relationship development. Demonstrated success in managing key client accounts and implementing strategies that boost customer loyalty and satisfaction. Strong expertise in strategic planning, communication, and project management, leading to significant contributions in previous roles. Recognized for resolving complex issues and maintaining high customer retention rates while fostering strong client relationships.

Overview

4
4
years of professional experience

Work History

Crew Member

Trader Joe's
Mesa, Arizona
09.2024 - Current
  • Provides excellent customer service in a fast-paced environment.
  • Collaborates with team members to ensure smooth workflow during peak hours.
  • Assists in training new crew members on operational procedures.
  • Completes opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
  • Provides excellent customer service to maintain a positive atmosphere for guests.

Sr. Client Success Manager

FinMkt
New York, NY
02.2023 - 08.2024
  • Returned to help provide exemplary customer service to clients, developing and maintaining positive relationships.
  • Collaborated with sales, operations, and product teams to ensure all customer success requirements were met daily.
  • Increased our levels of customer satisfaction through positive customer support eorts.
  • Led a team to develop customer success plans and strategies to maximize customer value and success.

Sales Manager

Billy Gene is Marketing
San Diego, CA
06.2022 - 02.2023
  • Developed and implemented eective sales strategies to boost revenue.
  • Managed the sales team to consistently achieve goals and hit targets.
  • Established relationships with customer and provided personalized support to each person.

Client Success Manager

FinMkt
New York, NY
06.2021 - 06.2022
  • Collaborated with team members to create a positive space for clients to ask questions and communicate with us.
  • Worked heavily in Microsoft Word, Excel, and in UI/UX and design.
  • Facilitated communication between clients and internal teams for issue resolution.
  • Developed training materials for client training sessions and support.

Education

Bachelor of Arts - Human Studies, Anthropology, English

Maricopa Comm. College
Mesa, AZ
09-2028

High School Diploma -

Cox Academy
California
05.2020

Skills

  • Customer service
  • Customer engagement
  • Salesmanship
  • Crew leadership
  • Clear communication
  • Workplace efficiency
  • Team collaboration
  • Project management
  • Communication skills
  • Microsoft Excel
  • UI/UX design
  • Relationship management
  • Training new employees

Awards

  • Outstanding Employee Award, Billy Gene is Marketing

Affiliations

  • Avid Fantasy Reader
  • Crochet Work
  • Major Foodie
  • Former Ballet Dancer of 16 Years

References

References available upon request.

Timeline

Crew Member

Trader Joe's
09.2024 - Current

Sr. Client Success Manager

FinMkt
02.2023 - 08.2024

Sales Manager

Billy Gene is Marketing
06.2022 - 02.2023

Client Success Manager

FinMkt
06.2021 - 06.2022

Bachelor of Arts - Human Studies, Anthropology, English

Maricopa Comm. College

High School Diploma -

Cox Academy

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