Loren Sebastian
Customer Service
Wenatchee,WA
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Detail-oriented Business Owner/Operator lends superior savvy to meet day-to-day and long-term strategic planning needs. Boasts strong [Number]-year career serving as key stakeholder in all organizational decisions. Particular focus on maintaining strong environment of CRM excellence and relationships with key suppliers and contractors. Proven track record in cultivating proactive aims to help business operations flourish. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
Business Owner/Operator
Wenatchee, WA
2022.07
Delivery Expert
Pizza Hut Wenatchee
Wenatchee, WA
2020.12 - 2022.07
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Completed and submitted logs and paperwork every day to maintain records.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Coordinated consistent on-time deliveries of damage-free goods.
- Tracked delivery information, mileage and fuel use while on shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Submitted receipts and money received from deliveries at end of each shift.
- Completed on-time deliveries by choosing best and most efficient routes.
- Interpreted maps and followed written and verbal directions.
- Completed paperwork using neat and legible handwriting.
Delivery Driver
Jerry'S Auto Supply
Wenatchee, WA
2002.03 - 2022.06
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Assisted warehouse staff with tasks during downtime.
+customer Service++++++++++++
Stan's Merry Mart Wenatchee
Wenatchee, WA
2012.11 - 2022.02
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Business Owner/Operator
Self Employed Services
Wenatchee, WA
2018.07 - 2020.03
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
High School Diploma -
Hiline High School
Burien Wa 1955.08 - 1958.06
Skills
Operations management
Tactical planning
Accomplishments
I have been told by most of my employers at some time that i'm the only person that they have received phone calls about that thanks them for there business
Timeline
Business Owner/Operator
2022.07
Delivery Expert
Pizza Hut Wenatchee
2020.12 - 2022.07
Business Owner/Operator
Self Employed Services
2018.07 - 2020.03
+customer Service++++++++++++
Stan's Merry Mart Wenatchee
2012.11 - 2022.02
Delivery Driver
Jerry'S Auto Supply
2002.03 - 2022.06
High School Diploma -
Hiline High School
1955.08 - 1958.06