Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lorena Aleman

Pharr,TX

Summary

Proven track record in enhancing customer engagement and teamwork at McDonald’s, showcasing exceptional problem-solving and customer service skills. Excelled in fast-paced environments, significantly improving service delivery by mastering time management and cash handling. Demonstrated commitment to security and safety as a Security Officer at RH Construction, leveraging self-discipline and collaboration to address and mitigate risks efficiently.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

Mcdonald’s
06.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Secretary

RH Construction
06.2020 - 07.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

Bachelors Business - Accounting

University of Rio Grande Valley
Edinburg, TX

Psja North Early College High School
Pharr, TX
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Customer Engagement

Certification

Certified in Word Document

Certified Florists

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

Mcdonald’s
06.2024 - Current

Secretary

RH Construction
06.2020 - 07.2022

Bachelors Business - Accounting

University of Rio Grande Valley

Psja North Early College High School
Lorena Aleman