Lorena Aleman
Pharr,TX
Summary
Proven track record in enhancing customer engagement and teamwork at McDonald’s, showcasing exceptional problem-solving and customer service skills. Excelled in fast-paced environments, significantly improving service delivery by mastering time management and cash handling. Demonstrated commitment to security and safety as a Security Officer at RH Construction, leveraging self-discipline and collaboration to address and mitigate risks efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonald’s
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Secretary
RH Construction
06.2020 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Bachelors Business - Accounting
University of Rio Grande Valley
Edinburg, TXPsja North Early College High School
Pharr, TX06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
Certification
Certified in Word Document
Certified Florists
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Mcdonald’s
06.2024 - Current
Secretary
RH Construction
06.2020 - 07.2022
Bachelors Business - Accounting
University of Rio Grande Valley
Psja North Early College High School