Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Work Authorization
Personal Information
Timeline
Generic

Lorena Balbuena

Sioux City,IA

Summary

Experience in employee relations, management, recruitment and HR policies. Strengths lie in customer service skills, effective communication and innovative approach to problem-solving. Notable contributions to improving HR processes and fostering positive work environment resonate commitment to organizational success.

Overview

10
10
years of professional experience
6058
6058
years of post-secondary education

Work History

Dispatcher

Simpco/SRTS
Sioux City, CA
08.2025 - Current
  • Coordinated daily schedules, assigning drivers to routes based on customer demands and driver availability to optimize service delivery
  • Communicated continuously with drivers via radio or phone, updating them route changes, and customer requests to enhance operational efficiency

Special Education Paraprofessional

Sioux City Community School District
Sioux City, CA
01.2025 - 06.2025
  • Executed individualized education plans (IEPs) under guidance of special education teachers, facilitating achievement of students' specific goals and objectives
  • Supported students with special needs in their academic and social development within the classroom.

PMU Artist

Cejas Perfectas
Sioux City, CA
09.2019 - 01.2025
  • Consulted with clients to define eyebrow shape, color, and thickness, delivering tailored treatments that meet individual preferences
  • Executed microblading procedures to enhance clients' eyebrows, achieving natural-looking, symmetrical results that boost client satisfaction

Internet BDC Manager

BDC
Woodland Hills, CA
08.2016 - 07.2019
  • Managed and responded to inbound sales inquiries via phone, email, and online chat, enhancing customer engagement and satisfaction
  • Developed and maintained relationships with potential customers through effective communication and timely follow-up, fostering trust and interest

Education

Bachelor of Business Administration - Human Resources

American InterContinental University-Online

Associate of Arts Business Administration - Human Resources

American InterContinental University-Online

High school diploma -

North High School
Sioux City, IA

Skills

  • Data entry
  • Decision-making
  • Customer service
  • Scheduling coordination
  • Customer communication
  • Computer Operation
  • Fast Paced Environment

Languages

English, Bilingual

Additional Information - Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Dispatcher

Simpco/SRTS
08.2025 - Current

Special Education Paraprofessional

Sioux City Community School District
01.2025 - 06.2025

PMU Artist

Cejas Perfectas
09.2019 - 01.2025

Internet BDC Manager

BDC
08.2016 - 07.2019

Bachelor of Business Administration - Human Resources

American InterContinental University-Online

Associate of Arts Business Administration - Human Resources

American InterContinental University-Online

High school diploma -

North High School
Lorena Balbuena