Lorena Rivera
Las Vegas
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Ole Red
Las Vegas, NV
02.2026 - Current
- Managed reservations and organized waitlists to optimize seating arrangements during peak hours.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly to maintain high standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
FRONT DESK COORDINATOR
Maverick Helicopters
Las Vegas, NV
06.2022 - 01.2026
- Demonstrated excellent customer service skills when answering phones and responding to inquiries.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Answered phones to assist customers in making, altering, or canceling reservations.
- Processed reservations booked via phone, online and other systems.
CULINARY ARTS STUDENT
Southeast career technical acadamy
Las Vegas, NV
08.2020 - 05.2023
- Accomplished skill in preparing high-quality dishes to order within time constraints.
- Utilized strong communication skills when interacting with customers or colleagues.
- Demonstrated expertise in proper food handling and sanitation techniques.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Continuously monitored tables for any additional requests or assistance needed by guests.
Education
HIGH SCHOOL DIPLOMA - undefined
Southeast career technical academy
Las Vegas, NV, United States05.2023
Skills
- Time management
- Problem-solving skills
- Listening skills
- Cash handling
- Hospitality services
- POS systems
- Customer service
- Sales expertise
- Reservations
- Bilingual (Spanish)
Timeline
Restaurant Hostess
Ole Red
02.2026 - Current
FRONT DESK COORDINATOR
Maverick Helicopters
06.2022 - 01.2026
CULINARY ARTS STUDENT
Southeast career technical acadamy
08.2020 - 05.2023
HIGH SCHOOL DIPLOMA - undefined
Southeast career technical academy