Lorena Williams
Cheektowaga,New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Goal-oriented [Job Title] caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqor
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Center One
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
The Children's Place
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Teacher's Aide
Buffalo Board Of Education
05.2019 - Current
- Assisted teachers with supervision and care of group of [Number] children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
South Park High School
Buffalo, NY06.2014
Skills
- Coordination
- Delivery Scheduling
- Training Development Aptitude
- Report Transcription
Timeline
Teacher's Aide
Buffalo Board Of Education
05.2019 - Current
Customer Service Representative
Iqor
Customer Service Representative
Center One
Sales Associate
The Children's Place
High School Diploma -
South Park High School
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