Lorenis Canga
Union City,NJ
Summary
Accomplished Manager with a proven track record at Py Rock Music School, enhancing customer satisfaction and streamlining operations. Expert in team leadership and operations management, I've successfully implemented strategies that boosted service quality and efficiency. Skilled in negotiation and staff development, my approach has consistently improved business outcomes.
Overview
2
2
years of professional experience
Work History
Manager
Py Rock Music School
West New York, NJ
10.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
Manager
Prato Bakery
Hoboken, NJ
01.2025 - 08.2025
- Led a team of employees to achieve sales targets, improve customer satisfaction, and ensure smooth operations.
- Implemented effective strategies to increase productivity, optimize workflows, and enhance the overall customer experience.
- Analyzed customer feedback data to develop action plans for improving services offered.
Assistant Manager
Lovisa Jewlery
East Rutherford, NJ
09.2023 - 09.2024
- Assisted the manager in daily operations, including staff supervision, customer service, and inventory management.
- Collaborated with team members to meet sales goals, resolve customer issues, and maintain a positive work environment.
- Supported the implementation of marketing campaigns and promotions to drive business growth.
Education
Business Administration And Management
Hudson County Community College
Jersey City, NJ07-2025
Skills
- Team leadership
- Business development
- Customer relationship management (CRM)
- Decision-making
- Operations management
- Sales techniques
- Relationship building
- Shift scheduling
- Business administration
- Sales management
- Time management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Manager
Prato Bakery
01.2025 - 08.2025
Manager
Py Rock Music School
10.2024 - Current
Assistant Manager
Lovisa Jewlery
09.2023 - 09.2024
Business Administration And Management
Hudson County Community College
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