Lorenzo Lerma
Fort Worth,TX
Summary
Dynamic and dedicated professional with experience at Popeyes Chicken, excelling in customer service and teamwork. Proven ability to manage high-pressure situations while ensuring food safety and quality. Recognized for effective communication and initiative, consistently enhancing customer engagement and operational efficiency. Committed to maintaining a clean and organized work environment.
Overview
1
1
Certification
Work History
Crew Member
Popeyes Chicken
Saginaw, TX
05.2025 - 07.2025
- Provided exceptional customer service in high-pressure environment.
- Operated kitchen equipment efficiently to prepare food items consistently.
- Maintained cleanliness and organization of workstations according to health standards.
- Assisted team members during peak hours to ensure timely service delivery.
- Followed safety procedures while handling food and equipment, minimizing risks.
- Educated customers on menu items and promotions, enhancing dining experience.
- Restocked supplies promptly to maintain operational flow during busy shifts.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Chisholm Trial Highschool
Saginaw, TXSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Customer engagement
- Taking orders
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Initiative and Self-motivation
- Drive-thru operations
- Heavy lifting
- Learning agility
Certification
- Texas Alcoholic Beverage Commission
- Texas Food Handlers
Additional Information
Motivated and reliable individual seeking a Host or Server position at Hudson House. While I am new to the restaurant industry, I am eager to provide exceptional customer service, learn quickly, and grow within the team. I believe that human connection is at the heart of every dining experience, and I strive to create meaningful interactions with every guest, even in brief encounters. I am ready to apply leadership skills developed through Mock Trial and other experiences, as well as the values instilled by my strong faith, to contribute positively to the entire establishment and support the team in delivering an outstanding dining experience.
Timeline
Crew Member
Popeyes Chicken
05.2025 - 07.2025
High School Diploma -
Chisholm Trial Highschool